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Pharmacy inspections

Inspection reports and learning from inspections

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Workload planning during COVID-19

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy’s team members are working well together. They are taking greater responsibility to ensure that the day's tasks are completed even when the team is busy and under pressure. This has left them feeling motivated and satisfied that they have accomplished a good day’s work and are providing a good, safe and effective service to people.

How the pharmacy did this

The superintendent had found that the greatest challenge for the team during the pandemic had been time management. As a result, it had left the team feeling deflated because that they were unable to complete their tasks even though they had worked hard all day. And so, the superintendent had drawn up a daily timetable, allocating slots for each task and a member of staff who was responsible for completing the task. She then held a brief team meeting each morning, to go through the timetable, take feedback and discuss any issues. Consequently, staff were clear on their responsibilities, what they had to do as individuals and as a team. And were able to support one another to achieve it.

Staff had responded well to the responsibility. The pharmacy felt more organised and under control. And staff mental health and wellbeing had benefitted.

What difference this made to patients

Patients’ prescriptions are complete and ready on time. And they are greeted by a more motivated team who is able to provide them with a safe and effective service.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications