| 27/05/2020 |
The dispensary size is inadequate for the services provided |
Efficiency of processes, Outcomes for patients |
Principle 3. Premises |
3.1 |
The layout of the pharmacy does not allow for the safe delivery of pharmacy services. And there is an increased risk of errors happening. The dispensary work benches are cluttered. And the team use the floor to store stock and baskets of assembled medicines waiting to be checked. |
Details
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 30/03/2020 |
Delivering meaningful interventions to help improve people's health and wellbeing |
Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy commits a great deal of time to working closely with other healthcare professionals and organisations to support the health and wellbeing of people living in the local community. The pharmacy’s safe and effective services are delivered in an innovative and integrated way which improves outcomes for individual patients and the wider public. |
Details
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| 30/03/2020 |
Ongoing training and development of pharmacy team members |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals. |
Details
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| 20/03/2020 |
Proactively promoting the pharmacy's services. And helping improve the health of the community. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy provides a wide range of services that people can easily access. It considers the needs of the local community. And it puts the person at the centre of its services. It is good at promoting its services in the pharmacy. And it proactively uses its website and social media to promote its services to a wider range of people. So, the pharmacy can meet the health needs of different patient groups. The pharmacy team works closely with the local doctors and other professionals to tailor its service provision. It monitors the outcomes its services have on people’s health. And it uses this information to help promote these services more widely. |
Details
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| 31/12/2019 |
Staff are encouraged to provide feedback and raise concerns |
Added value, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.5 |
Team members are actively encouraged to offer suggestions and raise any concerns. And this helps improve the pharmacy’s services. |
Details
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| 31/12/2019 |
Equipment installed in a location where people’s privacy is not adequately protected |
Governance, Outcomes for patients |
Principle 5. Equipment and facilities |
5.3 |
The privacy and dignity of people who use the supervised consumption service is compromised by the position of the equipment and automated software system, used for dispensing and recording their medication. |
Details
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| 20/12/2019 |
Multi-compartment compliance aids and concordance |
Customer and patient focus, Efficiency of processes, Outcomes for patients |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy works together with the local concordance team at the city council to ensure that this service continually meets the needs of local people who have a variety of difficulties with managing their medicines. The pharmacy has centralised the assembly of its compliance aids which has made the process more efficient for them and freed up the pharmacist's time for other services |
Details
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| 20/12/2019 |
Effective shared learning arrangements to improve patient safety. And continual development of the pharmacy team |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.3, 2.2, 2.3 |
The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit. The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services. |
Details
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| 19/08/2019 |
Inadequate identification and management of the risks associated with the provision of medicines to people overseas. |
Customer and patient focus, Governance, Lack of key knowledge and a failure to learn, Leadership, Outcomes for patients |
Principle 1. Governance, Principle 3. Premises, Principle 4. Services, including medicines management |
1.1, 1.2, 1.3, 1.6, 1.8, 3.1, 4.2, 4.3 |
The pharmacy does not adequately identify and manage the risks associated with the provision of medicines to people overseas. It does not check the identity of patients, or ensure that higher‐risk medicines, including methotrexate and misoprostol, are supplied safely. Pharmacy professionals involved in the supply of medicines overseas do not fully understand their responsibilities or accountabilities. The pharmacy does not make accurate or complete records about the supplies it makes of prescription‐only medicines to patients overseas. It also does not adequately monitor the temperature of medicines which require cold storage. |
Details
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| 15/08/2019 |
Services designed and delivered to meet specific local health needs |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
This pharmacy delivers exceptional services to the local community, taking into the needs. Delivery of NHS services, in addition to dispensing, are managed in such a way to ensure that patients who would benefit are receiving these services, and all aspects are addressed to improve the benefits patients received from the medication, including compliance with their treatment regime. |
Details
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| 15/08/2019 |
Working in partnership with charities and local groups |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Work with charities supporting local patients as well as liaison with local amenities and service providers demonstrates positive outcomes for patients while widening accessibility to pharmacy and other services. |
Details
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| 15/08/2019 |
Close working with other healthcare professionals |
Added value, Customer and patient focus, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Close working with other healthcare professionals to provide an integrated and holistic service results in benefits for patients. |
Details
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| 15/08/2019 |
Efficiency and safety of processes assured through sound risk assessment and use of staff skills. |
Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.1, 1.2, 1.3, 1.6 |
There is an innovative approach taken to using the Accuracy Checking Technician’s skills, enhanced use of the pharmacy team and thorough and robust record keeping to free up pharmacists’ time to deliver additional services safely, while ensuring that the dispensing and supply of medicines remains safe, and compliance and medicines optimisation is addressed. |
Details
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| 15/08/2019 |
Safeguarding vulnerable patients |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Safeguarding vulnerable patients is a clear focus for the pharmacy team. |
Details
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| 15/08/2019 |
Innovative dementia support services |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2, 4.3 |
A range of extended services for people with dementia and their families is aligned to patients' needs and expectations and ensuring patient safety and effective care across all services. |
Details
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| 15/08/2019 |
Staff development and training supported by a strong learning culture. |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.1, 2.2, 2.3, 2.4, 2.5 |
There is a strong emphasis on training (including extended technician training), development and communication to ensure that highly qualified and skilled individuals are utilised to deliver innovative services to benefit the local community. |
Details
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| 09/08/2019 |
Working proactively to safeguard vulnerable adults and children |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance |
1.8 |
The pharmacy considers safeguarding in all aspects of its service delivery. Waiting areas promote wellbeing through innovative promotion of lifesaving information. The pharmacy identifies the most vulnerable people and works collaboratively with other organisations to safeguard these people whilst also considering the safety precautions it must take to protect its own staff. |
Details
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| 09/08/2019 |
Use of new technology to improve efficiency and effectiveness |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 5. Equipment and facilities |
5.1, 5.2 |
Dispensing is highly automated using 2 robots which are maintained and serviced regularly and providing an efficient dispensing process. There is a range of high specification equipment for extended services which is calibrated and PAT tested annually. These are used in consultation rooms protecting the privacy and dignity of patients. |
Details
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