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The pharmacy is well prepared to provide the NHSE Pharmacy First service for people. It proactively puts measures in place and has good working practices to make sure people are properly referred to the pharmacist for a consultation. And to ensure it has the right medicines, readily available for people following a consultation.

The pharmacy is well-prepared for the launch of the new NHSE Pharmacy First service. And it assesses and addresses the risks and barriers to providing a safe and efficient service well. It works in partnership with local stakeholders to help the service run smoothly for the people using it.

The pharmacy reviews its team members skill mix before introducing new pharmacist-led services. It provides training for team members, so it can optimise the knowledge, skills, and experience of its team members when introducing these new services.

The pharmacy has an effective system to identify and act on referrals from hospitals for the NHS Discharge Medicines Service (DMS). The pharmacy ensures the service is a core part of its daily activity. And its team make meaningful interventions through the service which benefit people recently discharged from hospital.

The pharmacy identifies opportunities to provide additional services for people. And it works proactively with GP surgeries to help seek the best outcomes for people in the local community. This helps reduce pressures on NHS services.

The pharmacy offers an ear wax removal service which people can access with ease through an online booking system. It is making the service available in the local area at a time when people cannot access it easily at their GP surgeries. And so, it is reducing pressures on NHS services. And people receive more timely treatment for their ear wax.

The pharmacy encourages its team members to act openly and honestly when things go wrong. It does this by sharing learning through regular team briefings and by supporting its team members to contribute ideas designed to reduce risk.

The pharmacy encourages all of its team members to commit to identifying and completing ongoing learning. It does this through the use of continuous appraisal process. And through experienced team members mentoring other members of the team.

The pharmacy rigorously checks all of its prescriptions against many relevant and up-to-date clinical reference sources to ensure that they are correct. And in particular it checks that the dose needed is appropriate and accurate. The pharmacy team directs all its queries directly to the appropriate clinician. And it only supplies the medicines once all queries are resolved. The pharmacy team gives detailed counselling to people to help ensure they take them safely and benefit fully from them.

The pharmacy works well to ensure the efficient delivery of the COVID-19 vaccination service and its other pharmacy services, by organising the availability of its team members effectively.