In our knowledge hub, you can find examples of notable practice; the good and excellent practice our inspectors are seeing during inspections, as well as poor practice. We would encourage people working across pharmacy to use these examples to learn from others and to continuously improve outcomes for people using their pharmacy’s services.
Using the search function, you can quickly and easily find examples that are most relevant to you and your pharmacy. You can also find below examples of key themes that we have identified as having an impact on a pharmacy’s performance against our standards, and examples of the standards that are most frequently met and not met during inspections.
Search notable practice examples
You can search by one or more of the criteria below:
Latest notable practice
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:
Key themes
We have identified eight key themes that have an impact on a pharmacy’s performance against the standards. You can find examples of notable practice for each theme through the links below:
- Governance
- Efficiency of processes
- Proactive approach
- Responsiveness
- Customer and patient focus
- Lack of key knowledge and a failure to learn
- Leadership
- Outcomes for patients