Contact us

General enquiries

Please check our the information about pharmacy inspections on our main website, to see if your query is answered there before contacting us. If you feel your query is not answered on that page, you could then get in touch via phone (020 3713 8000), email (info@pharmacyregulation.org) or Twitter (@TheGPhC).

Data protection

We will use any information you give to answer your question and follow up any issues you raise.

We do not make audio recordings of our telephone calls. If you call our contact centre, a supervisor may listen to calls for training and support purposes.

If you are a pharmacy owner and you have a question about your pharmacy’s registration it will help us if you give your organisation’s name and registration number.

Freedom of Information and Data Protection Act requests

Please send information requests by email (foi@pharmacyregulation.org) or letter to our address as displayed on our contact details information on this page. We will need your name and contact details (email or postal address) so we can send you a reply, and a description of the information you want. If you are unable to make your freedom of information request in writing, please call 020 3713 8000.

For more information see the Freedom of Information or privacy policy pages on our main website.

Report a concern

If your concern is about pharmacy education and training, please use the Education and Training Concerns form on our main website.

Complaints about the GPhC

If you would like to make a complaint about GPhC customer service please use the Customer service feedback form on our main website.

Media enquiries

If you are a journalist, please contact our press office .

Contacting us in Welsh

We welcome letters and emails in both Welsh and English. Where correspondence is received in Welsh, we are committed to responding in Welsh.

If you would like to speak to us on the phone in Welsh, we also offer a service called ‘Language Line’ to hold a three-way conversation via an interpreter. To request this service, call us on 0203 713 8000 and mention either ‘Cymraeg’ or ‘Language Line’. There will be a short delay while we contact the third party.