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Pharmacy inspections

Inspection reports and learning from inspections

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Knowledge hub for the pharmacy team

In our knowledge hub, you can find examples of notable practice; the good and excellent practice our inspectors are seeing during inspections, as well as poor practice.  We would encourage people working across pharmacy to use these examples to learn from others and to continuously improve outcomes for people using their pharmacy’s services.

Using the search function, you can quickly and easily find examples that are most relevant to you and your pharmacy. You can also find below examples of key themes that we have identified as having an impact on a pharmacy’s performance against our standards, and examples of the standards that are most frequently met and not met during inspections.

Search notable practice examples

You can search by one or more of the criteria below:

Latest notable practice

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications

Key themes

We have identified eight key themes that have an impact on a pharmacy’s performance against the standards. You can find examples of notable practice for each theme through the links below:

  1. Governance
  2. Efficiency of processes
  3. Proactive approach
  4. Responsiveness
  5. Customer and patient focus
  6. Lack of key knowledge and a failure to learn
  7. Leadership
  8. Outcomes for patients