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The pharmacy uses shared medical records with its local GP surgery. This allows suitable checks to be made when deciding on prescribing the most appropriate treatment for people. And the pharmacy demonstrates how this results in positive outcomes for people using the pharmacy.

The pharmacy is well-prepared for the launch of the new NHSE Pharmacy First service. And it assesses and addresses the risks and barriers to providing a safe and efficient service well. It works in partnership with local stakeholders to help the service run smoothly for the people using it.

The pharmacy is due to change ownership. And the new owners are proactively preparing for the change to ensure continuity of care for people using the pharmacy. And they are supporting team members well during this transition.

The pharmacy has adapted its delivery service during the COVID-19 pandemic to help prevent the spread of the virus. The dellivery driver does not need a signature from people to audit the delivery, as the pharmacy uses technology to show that a delivery has been successful. And to show when it has been unsuccessful. This technology also provides an audit trail of the delivery address and the person accepting the delivery to resolve queries.

Pharmacy team members take opportunities to advise people about their health and wellbeing. And they work effectively with people to help them achieve the best health outcomes.

The pharmacy has a well organised system which helps it to effectively manage the number of people presenting for the COVID-19 vaccination service.

The pharmacy works proactively with GP surgeries to seek the best outcomes for people referred through the NHS GP Community Pharmacist Consultation Service (CPCS). Pharmacists apply their knowledge and expertise to assess whether a person would benefit most from an over-the-counter medicine or require a prescription medicine.

The pharmacy uses recognised guidance for planning its EHC and OC services. It has internal and external stakeholders who monitor the content of these plans against this guidance.

The pharmacy is providing safe and effective treatment to people through the NHS Scotland Pharmacy First Plus service. The pharmacist providing the service uses a structured consultation and record keeping approach. And refers to resources and colleagues from other professions to help form a multi-disciplinary approach to care. And they fully involve the patient in decisions about their care

GPhC engagement indicates that a good quality pharmacy-led COVID-19 vaccination site is one which has

• Clear leadership. The service has been well thought through with a clearly articulated written plan. The plan is person centred. It identifies and mitigates for the potential risks involved in providing the service. And everyone involved understands their roles and responsibilities.

• A well trained and well-motivated team. Team members are fully trained for their individual roles and have a good understanding of the service as a whole. The team regularly reviews the service so that it can modify it quickly to adapt to changing circumstances. And there is a culture of continuous improvement.

• A well-designed, well laid-out and well managed site. It has enough space for people to progress through the vaccination process in a logical fashion, while maintaining social distancing. And people do not unnecessarily cross paths with others. The site has regular robust cleaning routines and the patient journey is well thought through. People can find the site without difficulty, park easily and know what to expect when they get there. People are made welcome and are dealt with thoughtfully, efficiently and speedily throughout the service.