| Staff training and development |
Customer and patient focus, Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2 |
Staff are provided with access to a structured programme of ongoing learning to help to maintain their knowledge and skills. Staff have regular development reviews to help to ensure that they are maintaining the knowledge and skills required for their roles. |
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| Staff learning and development |
Efficiency of processes, Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2 |
Staff are actively encouraged to reflect on their performance and identify learning and development needs, for themselves and for the pharmacy, and they are supported to address them. The pharmacy provides protected time to undertake continuing education. |
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| Clinical governance audits |
Customer and patient focus, Governance |
Principle 1. Governance, Principle 2. Staff |
1.2, 2.2 |
The pharmacy reviews and continually monitors the safety and effectiveness of its services through regular audit and it tracks team member’s completion of training to ensure their knowledge is up to date |
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| Insufficient staffing level and weaknesses in monitoring and review mechanisms |
Customer and patient focus, Governance, Leadership, Outcomes for patients, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 3. Premises, Principle 4. Services, including medicines management, Principle 5. Equipment and facilities |
1.1, 1.2, 1.3, 1.6, 1.7, 1.8, 2.1, 2.2, 2.4, 3.2, 3.5, 4.1, 4.2, 4.3, 4.4, 5.3 |
There are poor governance procedures in place and an insufficient level of staff for the services provided. Overall, there is inadequate assurance that risks are identified and managed and that procedures are reviewed and monitored. Stock is haphazardly and unsafely stored. Schedule 2 controlled drugs are delivered against faxed prescriptions with no assurance that these have not also been supplied by local pharmacy. There are insufficient employed staff to safely provide the services offered by the pharmacy. Many of the staff are newly employed, unsure of their responsibilities and unable to make professional judgements. The trainees are not supported with their learning and there is no overall culture of learning at the pharmacy. Record-keeping is poor and some staff do not understand safeguarding issues. Patient-sensitive information is not kept securely. Some areas are in need of routine maintenance and repair and the temperature in parts of the dispensary is too high for the safe storage of medicines. |
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| Staff training and development |
Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2, 2.4 |
Staff are actively encouraged and supported to meet their learning needs and development plans are in place to identify skill gaps, with comprehensive support for those in training. There is an evident culture of learning, continuous improvement and personal development. |
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| Staff training and development |
Efficiency of processes, Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2 |
Staff are supported with ongoing training to help keep their skills up to date. |
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| Continuous professional development and a learning culture |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.3, 2.4 |
The pharmacy encourages, supports and provides appropriate access to training and development, making good use of the skills of staff members to develop and deliver this. A training initiative led by pre-registration pharmacists is contributing to their own and other staff’s personal development and providing a useful reference source of information about services. |
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| Staff training and development |
Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2, 2.3, 2.4, 2.5 |
This is a team of highly qualified individuals with an emphasis on delivering good quality outcome focused pharmaceutical care to patients. To this end, appropriate training and development are in place and embedded into the working week. Highly trained and skilled individuals are assigned to high risk activities. Communication is good with all opinions valued. |
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| Staff development and training supported by a strong learning culture. |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.1, 2.2, 2.3, 2.4, 2.5 |
There is a strong emphasis on training (including extended technician training), development and communication to ensure that highly qualified and skilled individuals are utilised to deliver innovative services to benefit the local community. |
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| Commitment to continual learning |
Governance, Leadership, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4, 2.5 |
Pharmacy team members are encouraged to develop skills relevant to their roles through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards. |
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| Effective shared learning arrangements to improve patient safety. And continual development of the pharmacy team |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.3, 2.2, 2.3 |
The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit. The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services. |
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