| 03/02/2024 |
Providing team members with resources to support effective person-centred care. |
Added value, Customer and patient focus, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management, Principle 5. Equipment and facilities |
2.2, 2.4, 4.1, 5.1 |
Pharmacy team members have immediate access to current resources to support them in having meaningful interactions with people using the pharmacy’s services. The resource library supports team members in working safely and supports a culture of ongoing learning. |
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| 21/10/2023 |
Proactively addressing the risks associated with the change of ownership of a pharmacy |
Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 2.2, 4.1, 4.2 |
The pharmacy is due to change ownership. And the new owners are proactively preparing for the change to ensure continuity of care for people using the pharmacy. And they are supporting team members well during this transition. |
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| 21/10/2023 |
Reviewing pharmacy team members skills to support introducing new pharmacist-led services. |
Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.2, 2.5, 4.2 |
The pharmacy reviews its team members skill mix before introducing new pharmacist-led services. It provides training for team members, so it can optimise the knowledge, skills, and experience of its team members when introducing these new services. |
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| 28/01/2023 |
Promoting a culture of openness and honesty through sharing learning when things go wrong |
Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.1, 1.2, 2.2, 2.4 |
The pharmacy encourages its team members to act openly and honestly when things go wrong. It does this by sharing learning through regular team briefings and by supporting its team members to contribute ideas designed to reduce risk. |
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| 28/01/2023 |
Collaborative working with other health services to provide access to Buvidal treatment |
Customer and patient focus, Efficiency of processes, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 4.2, 4.3 |
The pharmacy is working collaboratively with the local ‘Community Addiction Team’ CAT to provide continual access to Buvidal treatment, especially at short notice. The pharmacy communicates regularly with its wholesaler. This supports cost effective treatment and continuous access to the medicine. The pharmacy provides support and guidance to CATs, enabling them to strengthen governance arrangements associated with managing a Buvidal treatment service. And it identifies and manages the risks associated with the supply of Buvidal. |
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| 28/01/2023 |
Developing the scope of competence of pharmacist independent prescribers working for an online pharmacy |
Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy ensures its pharmacist independent prescribers (PIPs) have the necessary training and work within their scope of competence. It encourages the ongoing development of their clinical practice. And it has a standardised induction process which ensures all PIPs have the same baseline of clinical expertise. |
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| 25/08/2021 |
Supporting pharmacist independent prescribers in keeping their knowledge and skills up to date |
Customer and patient focus, Efficiency of processes, Leadership, Outcomes for patients, Responsiveness |
Principle 2. Staff |
2.2 |
The pharmacy encourages the ongoing learning and development of its team members. Each member of the prescribing team undergoes regular competency checks to ensure they have the skills and knowledge to prescribe safely. |
Details
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| 12/06/2021 |
Using phased return arrangements to support team members returning to work during the pandemic |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy supports team members returning to work after a long absence through the introduction of a phased return. And these team members are allocated tasks they feel confident completing. |
Details
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| 20/04/2021 |
Using peer review processes to help support the learning and continual professional development of Pharmacist Independent Prescribers |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4 |
The pharmacist independent prescriber (PIP) is actively using communication channels with PIP colleagues to share practice, to learn from each other and develop further. This broadens the scope of their practice, therefore increasing access to safe and effective treatment for a growing range of symptoms and conditions, for people in different locations. |
Details
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| 10/03/2021 |
Ensuring vaccinators have the required training and competency to safely and effectively deliver COVID-19 vaccinations |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy has assurance that healthcare professionals working as vaccinators at a COVID-19 vaccination centre have the required training and competency to deliver a safe and effective service. |
Details
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| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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| 07/03/2021 |
Using an App to organise the volunteers for a vaccination service |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy has a well organised team of volunteers to support the COVID-19 vaccination service. The volunteers are clear about their roles and responsibilities and so provide valuable support to the pharmacy team. |
Details
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| 23/01/2021 |
Recording and sharing examples when person-centred care makes a difference to people’s health and wellbeing. |
Coronavirus (COVID-19), Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.8, 2.2, 2.4, 2.5 |
When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care. |
Details
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| 17/10/2020 |
Support for provisionally registered pharmacists |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The company is providing continuous support for a provisionally registered pharmacist during the demanding circumstances of the COVID-19 pandemic. Changes to planned working patterns are discussed with the provisionally registered pharmacist and are only implemented by mutual agreement. |
Details
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| 26/09/2020 |
Investing time in learning and development to support the delivery of pharmacy services |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy uses time released by a shift in workload during the COVID-19 pandemic to further support the learning and development of its team members. The pharmacy plans to use the team members' new skills to introduce services, when they can resume safely. |
Details
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| 27/05/2020 |
Continual arrangements for staff development and building a supportive culture of shared learning |
Added value, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy actively encourages learning by making regular training available. And the pharmacy team members work well together in a supportive environment. |
Details
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| 30/03/2020 |
Ongoing training and development of pharmacy team members |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals. |
Details
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| 20/12/2019 |
Effective shared learning arrangements to improve patient safety. And continual development of the pharmacy team |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.3, 2.2, 2.3 |
The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit. The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services. |
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| 20/12/2019 |
Commitment to continual learning |
Governance, Leadership, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4, 2.5 |
Pharmacy team members are encouraged to develop skills relevant to their roles through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards. |
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