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The pharmacy supports team members returning to work after a long absence through the introduction of a phased return. And these team members are allocated tasks they feel confident completing.

The pharmacy has assurance that healthcare professionals working as vaccinators at a COVID-19 vaccination centre have the required training and competency to deliver a safe and effective service.

All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help.

When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care.

The pharmacy uses time released by a shift in workload during the COVID-19 pandemic to further support the learning and development of its team members. The pharmacy plans to use the team members' new skills to introduce services, when they can resume safely.

The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals.

The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit.

The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services.

This is a team of highly qualified individuals with an emphasis on delivering good quality outcome focused pharmaceutical care to patients. To this end, appropriate training and development are in place and embedded into the working week. Highly trained and skilled individuals are assigned to high risk activities. Communication is good with all opinions valued.

Staff are supported with ongoing training to help keep their skills up to date.

Staff are provided with access to a structured programme of ongoing learning to help to maintain their knowledge and skills. Staff have regular development reviews to help to ensure that they are maintaining the knowledge and skills required for their roles.