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Pharmacy inspections

Inspection reports and learning from inspections

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Using phased return arrangements to support team members returning to work during the pandemic

Pharmacy type


Pharmacy context


Relevant standards

  • 2.2 - Staff have the appropriate skills, qualifications and competence for their role and the tasks they carry out, or are working under the supervision of another person while they are in training

Why this is notable practice

The pharmacy supports team members returning to work after a long absence through the introduction of a phased return. And these team members are allocated tasks they feel confident completing.

How the pharmacy did this

The pharmacy had completed risk assessments for each team member to identify their personal risk of becoming seriously ill if they contracted COVID-19. The pharmacy introduced additional support for a team member returning to work after shielding during the pandemic. The support included visits to the pharmacy to spend a couple of hours with the team. This provided team members with an opportunity to chat about their experience of working through the pandemic and provide reassurance. These visits were followed by a planned phased return to work. The returning team member was offered the opportunity to work in areas of the pharmacy where there was less contact with people and where they felt well supported. This approach provided the opportunity for the team member to build confidence without feeling overwhelmed. And it ensured the team members only completing tasks when competent to do so.

What difference this made to patients

Team members supporting the delivery of pharmacy services have up-to-date knowledge and experience after a leave of absence to ensure people receive a safe and effective service.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications