20/05/2022 |
The use of technology to enhance the efficiency and safety of delivery services. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
The pharmacy uses technology to enhance the safety and efficiency of its delivery service. The technology helps the delivery driver to prioritise the pharmacy’s deliveries while also finding the most efficient route to use. And the technology keeps the pharmacy team up to date with the status of each delivery. |
Details
|
19/11/2021 |
Failing to maintain controlled drug running balances and investigate discrepancies. |
Governance, Lack of key knowledge and a failure to learn, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.6, 4.3 |
The pharmacy does not always manage its high-risk controlled drug medicines as it should. It does not act appropriately when discovering a balance discrepancy within its controlled drug register. And it does not follow due process to investigate and account for the discrepancy. It does not identify the risks which come from this poor controlled drug management. And there is also an absence of shared learning to help prevent similar adverse events from happening again. |
Details
|
16/11/2021 |
Effectively using near miss records and regular reviews to reduce the risk of mistakes being made. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.1, 1.2, 2.4 |
The pharmacy has effective processes for reviewing any mistakes it makes. And it takes action to prevent them from happening again. Team members reflect on whether the learning and improvements from previous reviews have been sustained. And they continue to look for new ways to improve the safety and effectiveness of the pharmacy’s services. |
Details
|
16/11/2021 |
Understanding how to sell over-the-counter codeine-containing medicines safely |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2 |
The pharmacy assesses the risk of selling codeine-containing medicines. And it has safeguards in place to monitor the sales of these medicines. Pharmacy team members have a good awareness of the potential for misuse of these higher risk medicines. And they sell these medicines appropriately with additional advice. |
Details
|
11/10/2021 |
Using automation to support the safe and efficient preparation of multi-compartment compliance packs. |
Efficiency of processes, Governance, Innovation, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2, 4.3 |
The pharmacy invests in automation to support the pharmacy team in assembling compliance packs. The system is risk assessed regularly and has in-built safety checks to reduce the risk of human error. |
Details
|
22/07/2021 |
Optimising effective communication between an online prescribing service and the person’s usual GP. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy obtains consent to inform the person’s usual GP when medicines are prescribed through its online prescribing service. It verifies the information people provide when completing the consultation questionnaires. This ensures people receive medicines that are appropriate for them. |
Details
|
22/07/2021 |
Ensuring that team members have quick and easy access to anaphylaxis kits in an emergency. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
Anaphylaxis kits are co-located in the vaccination room and in the post-vaccination area (which is the main part of the pharmacy) which ensures that those trained to administer adrenaline injections can access them quickly while minimising the impact on the COVID-19 vaccination service. |
Details
|
22/07/2021 |
Using different colour codes to map out the patient journey for different vaccines at a vaccination site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy recognises the potential risks with providing two different types of vaccine to people. And the need to ensure that people are given the correct one. So, it has created two separate patient journeys and colour coded each one. This means that it is clear to people and staff which vaccine is required for each person. |
Details
|
21/07/2021 |
Using continual review processes to help improve safety when handing out assembled medicine |
Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.3 |
The pharmacy uses continual review processes to identify and manage risks associated with supplying medicines to people. It takes timely action to implement changes designed to reduce risk when supplying medicines. |
Details
|
08/06/2021 |
Use of ‘reflective statements' to improve dispensing following near misses. |
Efficiency of processes, Governance, Outcomes for patients, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.4, 4.2 |
The pharmacy conducts meaningful reviews of mistakes made during the dispensing process. This has driven changes to the pharmacy practices. And has made the whole team more mindful when dispensing. The team uses the company’s processes for review in a way which enhances individual learning. |
Details
|
14/05/2021 |
The GPhC Notable Practice Pharmacy- Top Tips for a Vaccination Site |
Coronavirus (COVID-19), Efficiency of processes |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.1, 2.4, 4.2 |
GPhC engagement indicates that a good quality pharmacy-led COVID-19 vaccination site is one which has • Clear leadership. The service has been well thought through with a clearly articulated written plan. The plan is person centred. It identifies and mitigates for the potential risks involved in providing the service. And everyone involved understands their roles and responsibilities. • A well trained and well-motivated team. Team members are fully trained for their individual roles and have a good understanding of the service as a whole. The team regularly reviews the service so that it can modify it quickly to adapt to changing circumstances. And there is a culture of continuous improvement. • A well-designed, well laid-out and well managed site. It has enough space for people to progress through the vaccination process in a logical fashion, while maintaining social distancing. And people do not unnecessarily cross paths with others. The site has regular robust cleaning routines and the patient journey is well thought through. People can find the site without difficulty, park easily and know what to expect when they get there. People are made welcome and are dealt with thoughtfully, efficiently and speedily throughout the service. |
Details
|
06/04/2021 |
Ensuring the way medicines are supplied meets the needs of the patient |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy has systems in place to ensure the provision of medicines in multi-compartment compliance packs is suitable for the person requesting the service. It provides alternate support to people identified as requiring help with taking their medicines when the supply of compliance packs is not appropriate for the person. |
Details
|
26/03/2021 |
Undertaking changes to the working patterns of pharmacy team members as a result of COVID-19 vaccinations and regular lateral flow testing. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
All members of the pharmacy team are vaccinated against COVID-19 and carry out twice weekly lateral flow tests. They continually risk assess their working practices and have identified that it is no longer necessary for the pharmacy to work in two separate groups and can now work as a whole team again. This means that the pharmacy has a more effective balance of workforce cover every day. And is helping the pharmacy team to get back to ‘normal’. |
Details
|
07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
|
03/02/2021 |
Identifying and managing risks associated with an increase in telephone calls about a COVID-19 vaccination service. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is using information from its engagement with COVID-19 Pharmacy-led vaccination sites to help it manage its services safely and effectively. It is taking swift action to help mitigate some concerns reported by these pharmacies. And it has put systems in place to manage the increased volume of telephone calls more easily. |
Details
|
03/02/2021 |
Workforce planning for a COVID-19 Vaccination service |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has identified that unforeseen circumstances can lead to unintended delays between vaccination appointments. So, it has put measures in place to ensure that vaccinations run on time and delays are kept to a minimum. |
Details
|
26/01/2021 |
Working with other pharmacies to support business continuity planning |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is working closely with neighbouring pharmacies to ensure that, even if the pharmacy has to close temporarily, the supply of medicines to people will not be disrupted. |
Details
|
26/01/2021 |
Working with multiple agencies to help plan a pharmacy-led COVID-19 vaccination site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy works with multiple agencies when planning its approach to operating a pharmacy-led COVID-19 vaccination site. This demonstrates that the pharmacy is giving thorough consideration to providing a good and efficient service throughout the entire patient journey. And it is doing this ahead of the service going live. |
Details
|
23/01/2021 |
Using government and NHS guidance to inform the management of risk during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy uses information from trustworthy sources to help keep its team members’ knowledge up to date during the pandemic. And to help ensure its approach to managing risk is consistent with both government and NHS guidance. |
Details
|
01/12/2020 |
Managing the risks associated with providing a medicine delivery service during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is a distance selling pharmacy which delivers all of its medicines to people. It has processes in place to identify the risks of providing its delivery service during a pandemic. And it acts in a timely manner to manage these risks by making long-term changes to its procedures. |
Details
|