| 22/06/2020 |
Updating the business continuity plan to include how people access pharmacy services on the telephone |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has a business continuity plan which considers how people access pharmacy services on the telephone. It includes contingency plans to enable the pharmacist and other team members to continue with some work from home when they are required to self-isolate but feel well enough to support the pharmacy’s work. |
Details
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| 18/05/2020 |
Changing clothing to help reduce the risk of spreading coronavirus. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
Staff are reducing the risk of transferring the coronavirus on their clothing. They keep their work clothes separate from their home clothes. And wash their hands thoroughly before and after changing. |
Details
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| 15/05/2020 |
Promoting the making of face masks to the public. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is clearly promoting information on how the public can make their own face coverings to help prevent the spread of coronavirus and protect NHS resources. |
Details
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| 07/05/2020 |
Managing access to pharmacy services safely |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is managing the increase in demand for over-the-counter medicines and health and personal care products. It is doing this to minimise the risk of contact these people have with other people attending the pharmacy to collect prescriptions. |
Details
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| 05/05/2020 |
Staff communication updates and training related to COVID-19 |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is using different methods to communicate with its team members during the COVID-19 pandemic which are proving to be effective. This includes sharing information about what to do if a pharmacy team member becomes infected with COVID-19. |
Details
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| 01/05/2020 |
Proactive steps to reduce the risk of transmitting COVID-19 |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
Proactive measures are in place to reduce the risk of transmission of the virus between patients and staff and between members of the pharmacy team. This includes measures to allow early detection of the common, known COVID-19 symptoms amongst pharmacy team members. |
Details
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| 21/04/2020 |
Providing supportive information to people about reducing the risk of infection |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is encouraging people to dispose of pharmacy packages promptly and wash their hands after receiving a delivery, as a precaution against transfer of coronavirus. |
Details
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| 20/04/2020 |
Effectively risk assessing the frequency people need to attend the pharmacy to access substance misuse services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has carried out a risk assessment and is reviewing the frequency with which substance misuse clients access the pharmacy. It has done this with the support of the substance misuse service. |
Details
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| 20/04/2020 |
Managing risks associated with dispensing prescriptions for patients attending a NHS hot site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is working with the local hot site to ensure that patients attending the hot site, suspected to have COVID-19, can receive their medicine safely. It is doing this in a way which minimises the risk of cross infection for non COVID-19 people attending the pharmacy. |
Details
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| 20/04/2020 |
Utilising the support of the Local Pharmaceutical Committee to update the pharmacy's business contingency arrangements. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy’s superintendent pharmacist is updating contingency plans for if he becomes unwell or needs to self-isolate during the COVID-19 pandemic. |
Details
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| 16/04/2020 |
Managing risks associated with diverting pharmacy services away from a NHS Hot Site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is managing the risks associated with being next to a ‘hot-site’ to keep people safe and to be able to continue to offer pharmacy services. |
Details
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| 15/04/2020 |
Communicating the importance of staying at home |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is communicating with the community about the importance of not visiting the pharmacy but remaining at home. And it is reassuring people that they will receive their medicines safely. |
Details
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| 14/04/2020 |
Providing a simple guide to managing contingency arrangements to team members. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The superintendent pharmacist (SI) has provided a simplified version of the pharmacy’s COVID-19 contingency plan. This will be easier for the team to follow, in the event that the SI is unable to attend the pharmacy. |
Details
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| 14/04/2020 |
Working with another pharmacy to strengthen continuity planning for staff absence |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is new, having only been open a week. It recognises that dispensing volume is unknown and likely to grow quickly. It is ensuring that pharmacy services will not be disrupted due to staff absence and (or) increasing workload during the COVID-19 pandemic. |
Details
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| 14/04/2020 |
Splitting the pharmacy team to support service continuity during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy’s business continuity plan is regularly updated, and the working patterns are changed to ensure that if one member of the team has symptoms of COVID-19 and needs to self-isolate, there are other team members available to work at the pharmacy. |
Details
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| 14/04/2020 |
Reducing risks associated with handling paper prescriptions |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has assessed the risks of cross contamination when handling paper FP10 prescriptions during the COVID-19 pandemic. In response to this risk assessment it has adapted the way it handles these prescriptions to help mitigate risks. |
Details
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| 06/04/2020 |
Review of the pharmacy layout to support social distancing |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
In order to support social distancing guidelines during the COVID-19 pandemic the pharmacy team have reviewed the pharmacy layout so that people can stand more than two metres apart whilst they are in the pharmacy. |
Details
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| 06/04/2020 |
Limiting the number of people in the pharmacy at any given time |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy team is managing the number of people that are in the pharmacy at the same time. This helps to support social distancing during the COVID-19 pandemic. |
Details
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| 06/04/2020 |
Improving the efficiency of working processes to reduce the impact of increased workload on the pharmacy team |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy team are changing the way that they work to try and make their processes more efficient due to the increase in workload during the COVID-19 pandemic. And to be able to prioritise the needs of vulnerable people. |
Details
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| 02/04/2020 |
Risk assessing the support offered by volunteers |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is risk assessing how it can utilise the support of volunteers in a safe and effective manner to support its prescription delivery service during the COVID-19 pandemic. |
Details
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