| 06/04/2021 |
Ensuring the way medicines are supplied meets the needs of the patient |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy has systems in place to ensure the provision of medicines in multi-compartment compliance packs is suitable for the person requesting the service. It provides alternate support to people identified as requiring help with taking their medicines when the supply of compliance packs is not appropriate for the person. |
Details
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| 26/03/2021 |
Undertaking changes to the working patterns of pharmacy team members as a result of COVID-19 vaccinations and regular lateral flow testing. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
All members of the pharmacy team are vaccinated against COVID-19 and carry out twice weekly lateral flow tests. They continually risk assess their working practices and have identified that it is no longer necessary for the pharmacy to work in two separate groups and can now work as a whole team again. This means that the pharmacy has a more effective balance of workforce cover every day. And is helping the pharmacy team to get back to ‘normal’. |
Details
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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| 03/02/2021 |
Identifying and managing risks associated with an increase in telephone calls about a COVID-19 vaccination service. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is using information from its engagement with COVID-19 Pharmacy-led vaccination sites to help it manage its services safely and effectively. It is taking swift action to help mitigate some concerns reported by these pharmacies. And it has put systems in place to manage the increased volume of telephone calls more easily. |
Details
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| 03/02/2021 |
Workforce planning for a COVID-19 Vaccination service |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has identified that unforeseen circumstances can lead to unintended delays between vaccination appointments. So, it has put measures in place to ensure that vaccinations run on time and delays are kept to a minimum. |
Details
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| 26/01/2021 |
Working with other pharmacies to support business continuity planning |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is working closely with neighbouring pharmacies to ensure that, even if the pharmacy has to close temporarily, the supply of medicines to people will not be disrupted. |
Details
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| 26/01/2021 |
Working with multiple agencies to help plan a pharmacy-led COVID-19 vaccination site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy works with multiple agencies when planning its approach to operating a pharmacy-led COVID-19 vaccination site. This demonstrates that the pharmacy is giving thorough consideration to providing a good and efficient service throughout the entire patient journey. And it is doing this ahead of the service going live. |
Details
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| 23/01/2021 |
Using government and NHS guidance to inform the management of risk during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy uses information from trustworthy sources to help keep its team members’ knowledge up to date during the pandemic. And to help ensure its approach to managing risk is consistent with both government and NHS guidance. |
Details
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| 01/12/2020 |
Managing the risks associated with providing a medicine delivery service during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is a distance selling pharmacy which delivers all of its medicines to people. It has processes in place to identify the risks of providing its delivery service during a pandemic. And it acts in a timely manner to manage these risks by making long-term changes to its procedures. |
Details
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| 07/08/2020 |
Effective record keeping associated with the supply of medicines in compliance packs during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is considering the risks associated with the supply of medicines to vulnerable people during the pandemic. And it has implemented a system to help manage these risks should pharmacy team members be required to self-isolate during the COVID-19 pandemic. |
Details
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| 07/08/2020 |
Providing people with ways to clean the equipment they use when accessing pharmacy services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is maintaining good hygiene standards by ensuring that items in frequent use by many different people are kept clean. They are doing this to reduce the risk of spreading COVID-19 via the people using them. |
Details
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| 07/08/2020 |
Providing a disinfection footwell for delivery drivers when accessing the pharmacy |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is identifying and minimising the risks associated with making regular deliveries to care homes. And it is taking a number of steps to mitigate the risks identified. It is minimising the risk of spreading COVID-19 by adopting a series of hygiene measures for the team to follow. |
Details
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| 07/08/2020 |
Providing information and reducing avoidable visits to the pharmacy |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has measures in place to help the team manage its workload effectively and keep people informed about the availability of their medicines. These measures also reduce the number of visits people make to the pharmacy and so help to reduce the risk of transmitting the virus. |
Details
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| 31/07/2020 |
Using individual risk assessments to inform safe working practices |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy uses individual team risk assessments to identify changes needed to the work environment to protect team members who are at greater risk of serious illness if they contract COVID-19. |
Details
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| 27/07/2020 |
Risk assessment and forward planning for a flu vaccination service |
Coronavirus (COVID-19) |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.1 |
The pharmacy is planning ahead for the upcoming flu vaccination service. It is reviewing its procedures to ensure that it can deliver the service safely and effectively while protecting team members and patients from the risk of coronavirus transmission. |
Details
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| 27/07/2020 |
Risk assessing the reintroduction of clinical services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacist is identifying the risks involved in delivering face-to face services. They are assessing these risks and are re-introducing services where the risks can be managed and the service is as non-contact as possible. |
Details
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| 27/07/2020 |
Planning for flu vaccinations |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is planning well in advance, so it will be prepared to deliver the influenza vaccination service this autumn. As the service is invasive and in view of the pandemic, it has thought about how it can minimise the risk of infection and still deliver the service safely. |
Details
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| 21/07/2020 |
Continually updating and sharing details of the pharmacy's business continuity plan |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is keeping its business continuity plan up to date. And it is sharing details of any changes made to the plan with pharmacy team members to ensure service continuity. |
Details
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| 21/07/2020 |
Using individual risk assessments to support team members |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is protecting its team members by carrying out individual risk assessments. And it is taking action to review working arrangements in order to safeguard team members who are at greater risk of severe illness if they were to contract COVID-19. |
Details
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| 13/07/2020 |
Reviewing and updating business continuity arrangements |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has learned from experience that, as a small business, it is vital to have a robust business continuity plan in place. The latest review of its existing plan ensures it is flexible enough to secure the safe and effective running of the pharmacy. Particularly where, at short notice, the regular pharmacist has to be away from the pharmacy for an extended period of time. |
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