| 10/11/2020 |
Reviewing the supply of medicines in multi-compartment compliance packs through the use of risk assessments |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy uses risk assessments to manage the volume of multi-compartment compliance packs it supplies. It uses the risk assessments to ensure that it can focus the service on those people whose health would benefit from having their medicines dispensed in this way. And it is able to use its resources more effectively by reducing the number of packs dispensed for people who don’t need them. |
Details
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| 03/11/2020 |
Using the consultation room safely to deliver flu vaccinations and other services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy provides assurances to people and to its team members, that its consultation room can be used safely. This means it is able to reintroduce many of its services confidently, including a flu vaccination service. It conducts a thorough assessment of the risks to the people accessing these services and to its team members. And it has measures in place to keep them safe. |
Details
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| 07/08/2020 |
Providing advice to care homes about the pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working closely with care home staff. They are regularly sharing information from Public Health England (PHE) and the World Health Organisation (WHO) as well as other information sources. The team put the information into a format which is more accessible to care home staff. |
Details
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| 27/07/2020 |
Reintroducing vaccination services during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
Following the easing of restrictions on the provision of pharmacy services, the pharmacy is restarting a travel clinic and is administering vaccinations. It is applying protective measures to reduce the risk of transmitting COVID-19. |
Details
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| 27/07/2020 |
Working collaboratively to provide multi-compartment compliance pack services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy works well with other pharmacies in the local area to ensure medicines supplied in multi-compartment compliance packs are provided safely. |
Details
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| 21/07/2020 |
Making effective changes to working patterns during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is managing its workload by accommodating the needs of its team members. And by introducing a change to its shift patterns during the COVID-19 pandemic. As a result, team members feel valued and the daily workload is kept up to date. |
Details
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| 21/07/2020 |
Supporting access to people purchasing NHS prescription prepayment certificates |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
With the increase in deliveries to people who need to pay for their prescriptions, the pharmacy has registered to be able to sell Prepayment Prescription Certificates. This has reduced cash payments to drivers making it safer for the pharmacy team and the people paying the NHS prescription levy. It has also saved people money. |
Details
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| 13/07/2020 |
Workload planning during COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy’s team members are working well together. They are taking greater responsibility to ensure that the day's tasks are completed even when the team is busy and under pressure. This has left them feeling motivated and satisfied that they have accomplished a good day’s work and are providing a good, safe and effective service to people. |
Details
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| 13/07/2020 |
Using social distancing and good hygiene measures to reduce the risk of transmitting COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using social distancing and good hygiene measures to reduce the risk of transmitting COVID-19. Its review of working practices reduces the risk of close contact between different members of the pharmacy team and between people accessing the pharmacy. |
Details
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| 07/07/2020 |
Implementing long-term processes to help manage an increased demand for medicine deliveries |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is adapting its delivery processes to help ensure people receive their medicine in a safe and timely manner. It is looking at long-term solutions to support access to medicines during the winter months. |
Details
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| 25/06/2020 |
Supply and administration of naloxone injections |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is in a city centre location where there are problems associated with substance misuse. It has acted on local information to increase the support it provides to people who are at risk of an accidental opioid overdose during the COVID-19 pandemic. |
Details
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| 12/06/2020 |
Supporting an electronic repeat dispensing pilot |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is actively reviewing its processes during the COVID-19 pandemic. It is working closely with care home staff and GP surgery teams to effectively manage people’s prescriptions through a pilot of the electronic repeat dispensing (eRD) service. |
Details
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| 04/06/2020 |
Working collaboratively to implement electronic repeat dispensing |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working collaboratively with GP practices to provide a more efficient pharmacy service. To date this has seen an increase in electronic repeat dispensing from 0% to 80% during the COVID-19 pandemic. |
Details
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| 27/05/2020 |
Supporting People taking Valproate |
Customer and patient focus |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy completes audits and has ongoing processes in place to monitor people taking valproate and ensure the requirements of the safety alert are met. The team has a good knowledge of what is required. And the pharmacy has records of the interventions the pharmacist has made for reference. |
Details
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| 22/05/2020 |
Effective use of a dispensing hub to overcome a lack of space to dispense multi-compartment compliance packs. |
Efficiency of processes, Innovation, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Multi-compartment compliance packs are dispensed off-site as the pharmacy has limited space within the dispensary. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 22/05/2020 |
Making temporary changes to the multi-compartment compliance pack service during the COVID-19 pandemic. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs during the COVID-19 pandemic. It is doing this to manage the increased workload during the COVID-19 pandemic safely. And is discussing any required changes with people. |
Details
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| 19/05/2020 |
Using technology to support person centred care |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
As part of its contingency plan, the pharmacy has identified a ‘buddy' pharmacy where people can go if the pharmacy has to close unexpectedly during the COVID-19 pandemic. A system has been set up which allows the pharmacy to share essential information, which the buddy pharmacy might need, to provide safe and effective care. |
Details
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| 19/05/2020 |
Managing care home services during COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is assessing the risk associated with managing its care home dispensing service during the COVID-19 pandemic. It is making adjustments to the service it delivers in liaison with care home managers. This effectively minimises the risk to pharmacy team members, people living in the care homes and people accessing other dispensing services. |
Details
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| 18/05/2020 |
Using long 'Grabbers' to hand medicines to delivery service patients at a distance. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
Delivery drivers are using extra-long ‘grabber’ tools to maintain social distancing when hand medicines to people who are unable to bend down and get their medicines from the doorstep. |
Details
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