| 20/05/2022 |
The use of technology to enhance the efficiency and safety of delivery services. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
The pharmacy uses technology to enhance the safety and efficiency of its delivery service. The technology helps the delivery driver to prioritise the pharmacy’s deliveries while also finding the most efficient route to use. And the technology keeps the pharmacy team up to date with the status of each delivery. |
Details
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| 20/05/2022 |
Developing a rigorous clinical check procedure |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy rigorously checks all of its prescriptions against many relevant and up-to-date clinical reference sources to ensure that they are correct. And in particular it checks that the dose needed is appropriate and accurate. The pharmacy team directs all its queries directly to the appropriate clinician. And it only supplies the medicines once all queries are resolved. The pharmacy team gives detailed counselling to people to help ensure they take them safely and benefit fully from them. |
Details
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| 07/01/2022 |
Providing a counselling service for people who are prescribed methotrexate injections. |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy supplies high-risk methotrexate injections to patients who have not taken these medicines before. The pharmacy team ensure the patient fully understands how to use their new medicine. And it checks that the person is administering their medicine safely prior to issuing a further supply. |
Details
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| 16/11/2021 |
Accurately timing the 15-minute post-vaccination observation period following a COVID-19 vaccination. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using a simple but effective way to reduce the risk of people leaving the premises prematurely following their COVID-19 booster vaccination. This ensures people remain for post-vaccination observations for at least 15 minutes. |
Details
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| 16/11/2021 |
Understanding how to sell over-the-counter codeine-containing medicines safely |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2 |
The pharmacy assesses the risk of selling codeine-containing medicines. And it has safeguards in place to monitor the sales of these medicines. Pharmacy team members have a good awareness of the potential for misuse of these higher risk medicines. And they sell these medicines appropriately with additional advice. |
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| 16/11/2021 |
Assessing people’s individual needs to make reasonable adjustments to the way that their medicines are supplied |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy carries out a thorough assessment of the patient’s needs when a multi-compartment compliance pack is requested. This helps to identify the most appropriate adjustment, which is not necessarily a compliance pack. The assessment is documented, and the patient is monitored, and compliance is reviewed to ensure the adjustment is appropriate and effective. |
Details
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| 16/11/2021 |
Identifying and addressing risks associated with a third-party delivery service |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
Risk assessments are used to identify and manage the risks associated with supplying medication using the courier service. And by doing this the pharmacy mitigates the risks identified by introducing appropriate measures. |
Details
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| 11/10/2021 |
Implementing the GP Community Pharmacist Consultation Service (CPCS). |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management |
2.3, 4.1, 4.2, 4.3 |
The pharmacy works proactively with GP surgeries to seek the best outcomes for people referred through the NHS GP Community Pharmacist Consultation Service (CPCS). Pharmacists apply their knowledge and expertise to assess whether a person would benefit most from an over-the-counter medicine or require a prescription medicine. |
Details
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| 11/10/2021 |
Using automation to support the safe and efficient preparation of multi-compartment compliance packs. |
Efficiency of processes, Governance, Innovation, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2, 4.3 |
The pharmacy invests in automation to support the pharmacy team in assembling compliance packs. The system is risk assessed regularly and has in-built safety checks to reduce the risk of human error. |
Details
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| 25/08/2021 |
Additional screening questions to help identify and prevent fainting during the COVID-19 vaccination process |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy uses a screening process to help identify people who are experiencing vaccine related anxiety. This means team members are available to support people who may be at an increased risk of fainting when attending for their COVID-19 vaccination. |
Details
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| 22/07/2021 |
Using contrasting colour background to make the contents of multi-compartment compliance packs more visible for dispensing and checking. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is finding ways of making the dispensing and checking of multi-compartment compliance packs safer and more efficient. |
Details
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| 22/07/2021 |
Providing healthy living advice and tailored information to people that are using an online prescribing service. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy does not see people face-to-face. But it still considers the additional healthy living advice that people using its services may need. And it actively signposts people to helpful information and to other healthcare providers. |
Details
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| 22/07/2021 |
Optimising effective communication between an online prescribing service and the person’s usual GP. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy obtains consent to inform the person’s usual GP when medicines are prescribed through its online prescribing service. It verifies the information people provide when completing the consultation questionnaires. This ensures people receive medicines that are appropriate for them. |
Details
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| 06/07/2021 |
Supplying naloxone to people to help prevent death from opioid overdose. |
Added value, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.8, 4.2 |
The pharmacy is widening the availability of a life-saving emergency treatment used for opioid overdose. The pharmacy team engages with drug misusers and those close to them to explain the benefits of having a supply of naloxone at home. And it uses nationally recognised resources to support the conversations. |
Details
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| 12/06/2021 |
Providing effective and timely treatment for people accessing the Pharmacy First Plus service |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy is providing safe and effective treatment to people through the NHS Scotland Pharmacy First Plus service. The pharmacist providing the service uses a structured consultation and record keeping approach. And refers to resources and colleagues from other professions to help form a multi-disciplinary approach to care. And they fully involve the patient in decisions about their care |
Details
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| 08/06/2021 |
Use of ‘reflective statements' to improve dispensing following near misses. |
Efficiency of processes, Governance, Outcomes for patients, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.4, 4.2 |
The pharmacy conducts meaningful reviews of mistakes made during the dispensing process. This has driven changes to the pharmacy practices. And has made the whole team more mindful when dispensing. The team uses the company’s processes for review in a way which enhances individual learning. |
Details
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| 14/05/2021 |
The GPhC Notable Practice Pharmacy- Top Tips for a Vaccination Site |
Coronavirus (COVID-19), Efficiency of processes |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.1, 2.4, 4.2 |
GPhC engagement indicates that a good quality pharmacy-led COVID-19 vaccination site is one which has • Clear leadership. The service has been well thought through with a clearly articulated written plan. The plan is person centred. It identifies and mitigates for the potential risks involved in providing the service. And everyone involved understands their roles and responsibilities. • A well trained and well-motivated team. Team members are fully trained for their individual roles and have a good understanding of the service as a whole. The team regularly reviews the service so that it can modify it quickly to adapt to changing circumstances. And there is a culture of continuous improvement. • A well-designed, well laid-out and well managed site. It has enough space for people to progress through the vaccination process in a logical fashion, while maintaining social distancing. And people do not unnecessarily cross paths with others. The site has regular robust cleaning routines and the patient journey is well thought through. People can find the site without difficulty, park easily and know what to expect when they get there. People are made welcome and are dealt with thoughtfully, efficiently and speedily throughout the service. |
Details
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| 20/04/2021 |
Adapting the vaccination patient journey by moving vaccinators between people to improve efficiency, rather than moving the people |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has adapted the way people use the vaccination service to make it easier and more efficient. It has designed the service around the person being vaccinated by moving vaccinators between people waiting to be vaccinated rather than the other way around. |
Details
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| 06/04/2021 |
Using reviews to improve the efficiency of the vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy undertakes regular reviews of its COVID-19 vaccination service. It uses the information from these reviews to help inform the patient journey through the service. This means that people spend less time in the pharmacy and more people can be vaccinated. |
Details
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| 06/04/2021 |
Ensuring the way medicines are supplied meets the needs of the patient |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy has systems in place to ensure the provision of medicines in multi-compartment compliance packs is suitable for the person requesting the service. It provides alternate support to people identified as requiring help with taking their medicines when the supply of compliance packs is not appropriate for the person. |
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