| 25/06/2020 |
Supply and administration of naloxone injections |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is in a city centre location where there are problems associated with substance misuse. It has acted on local information to increase the support it provides to people who are at risk of an accidental opioid overdose during the COVID-19 pandemic. |
Details
|
| 12/06/2020 |
Supporting an electronic repeat dispensing pilot |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is actively reviewing its processes during the COVID-19 pandemic. It is working closely with care home staff and GP surgery teams to effectively manage people’s prescriptions through a pilot of the electronic repeat dispensing (eRD) service. |
Details
|
| 04/06/2020 |
Working collaboratively to implement electronic repeat dispensing |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working collaboratively with GP practices to provide a more efficient pharmacy service. To date this has seen an increase in electronic repeat dispensing from 0% to 80% during the COVID-19 pandemic. |
Details
|
| 27/05/2020 |
Supporting People taking Valproate |
Customer and patient focus |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy completes audits and has ongoing processes in place to monitor people taking valproate and ensure the requirements of the safety alert are met. The team has a good knowledge of what is required. And the pharmacy has records of the interventions the pharmacist has made for reference. |
Details
|
| 22/05/2020 |
Effective use of a dispensing hub to overcome a lack of space to dispense multi-compartment compliance packs. |
Efficiency of processes, Innovation, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Multi-compartment compliance packs are dispensed off-site as the pharmacy has limited space within the dispensary. |
Details
|
| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
|
| 22/05/2020 |
Making temporary changes to the multi-compartment compliance pack service during the COVID-19 pandemic. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs during the COVID-19 pandemic. It is doing this to manage the increased workload during the COVID-19 pandemic safely. And is discussing any required changes with people. |
Details
|
| 19/05/2020 |
Using technology to support person centred care |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
As part of its contingency plan, the pharmacy has identified a ‘buddy' pharmacy where people can go if the pharmacy has to close unexpectedly during the COVID-19 pandemic. A system has been set up which allows the pharmacy to share essential information, which the buddy pharmacy might need, to provide safe and effective care. |
Details
|
| 19/05/2020 |
Managing care home services during COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is assessing the risk associated with managing its care home dispensing service during the COVID-19 pandemic. It is making adjustments to the service it delivers in liaison with care home managers. This effectively minimises the risk to pharmacy team members, people living in the care homes and people accessing other dispensing services. |
Details
|
| 18/05/2020 |
Using long 'Grabbers' to hand medicines to delivery service patients at a distance. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
Delivery drivers are using extra-long ‘grabber’ tools to maintain social distancing when hand medicines to people who are unable to bend down and get their medicines from the doorstep. |
Details
|
| 07/05/2020 |
Using video conferencing to help people with diabetes manage their health during Ramadan. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using video conferencing technology to help people with diabetes manage their health during Ramadan. |
Details
|
| 06/05/2020 |
Maintaining social distancing when providing supervised consumption for substance misuse services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is providing supervised consumption of medicines to drug and alcohol addiction service patients whilst maintaining social distancing, and other safeguards. |
Details
|
| 05/05/2020 |
Using experience to help manage access to pharmacy services during busy periods |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy team are using their experiences from the Easter Bank Holiday opening to inform ways to manage the increase in people presenting at the pharmacy. |
Details
|
| 01/05/2020 |
Working with other organisations to meet the demand for medicine deliveries |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using local military barracks and the parish council for details of appropriately checked volunteers to deliver medicines to local residents. This is in response to a large increase in demand for its medicine delivery service due to COVID-19. |
Details
|
| 30/04/2020 |
Supporting vulnerable people requiring face-to-face consultations |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is addressing the immediate needs of vulnerable people requiring face-to-face consultations within the constraints of social distancing. |
Details
|
| 30/04/2020 |
Supporting people to take their medicines safely during Ramadan |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy team is providing advice and support to people concerned about taking their medicines whilst observing Ramadan during the COVID-19 pandemic. |
Details
|
| 30/04/2020 |
Using a radio communication system to support access to pharmacy services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using NHS volunteers and a radio system to manage and organise a queuing system for people coming into the pharmacy. This means the pharmacy is prepared and ready to meet people’s needs when they enter the pharmacy one by one. |
Details
|
| 27/04/2020 |
Supporting hard to reach groups during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is proactive at identifying vulnerable people in hard to reach groups. And it is providing advice and resources to reduce cross-infection of COVID-19. It is also facilitating medical support for people with underlying health conditions that may be infected. |
Details
|
| 27/04/2020 |
Using a telephone queuing system to provide information and help manage the workload |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is managing its calls to ensure that queries and repeat prescription requests can be managed efficiently. It has a pharmacist available to answer the ‘query line’ which is successfully reducing the number of interruptions to other work, including dispensing. |
Details
|
| 23/04/2020 |
Following social distancing guidelines by offering a delivery service to people waiting in their cars |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is ensuring people maintain a safe social distance whilst they wait for their prescription to be dispensed by taking prescriptions to people waiting in their cars. |
Details
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