06/04/2021 |
Using reviews to improve the efficiency of the vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy undertakes regular reviews of its COVID-19 vaccination service. It uses the information from these reviews to help inform the patient journey through the service. This means that people spend less time in the pharmacy and more people can be vaccinated. |
Details
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06/04/2021 |
Ensuring the way medicines are supplied meets the needs of the patient |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy has systems in place to ensure the provision of medicines in multi-compartment compliance packs is suitable for the person requesting the service. It provides alternate support to people identified as requiring help with taking their medicines when the supply of compliance packs is not appropriate for the person. |
Details
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06/04/2021 |
Working collaboratively with others to ensure potentially vulnerable people are supported and are able to access healthcare services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy team has a good working relationship with the team in the nearby medical centre. It uses this working relationship to share any concerns it has about vulnerable people, to help ensure they are safeguarded. The pharmacy team also pass on information to people about the services provided at the medical centre. |
Details
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26/03/2021 |
Developing an assessment tool to support the care of people suffering an anaphylactic reaction to a vaccination |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using continual learning and reflection processes to support good clinical record keeping. And to help ensure consistency in the way team members manage people who may experience an anaphylactic reaction following a vaccination. |
Details
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26/03/2021 |
Preparing well before launching a COVID-19 vaccination service. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy learns from the experiences of other COVID-19 vaccination sites and is well prepared for the launch of its vaccination service. It anticipates that on the first two days of the service it may need to provide fewer vaccinations to give team members enough time to become clear about their roles and responsibilities. And to become proficient in the procedures they should follow. This is to ensure that in the days and weeks following the pharmacy can deliver the service as safely and efficiently as possible. |
Details
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10/03/2021 |
Supporting the COVID-19 vaccination centre by diverting queries from members of the public to a dedicated telephone line |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy acts quickly to resolve any issues that it identifies with the COVID-19 vaccination service, and takes steps to ensure the service doesn’t affect the day-to-day running of the pharmacy. People can telephone the COVID-19 vaccination centre directly. This means calls about the service do not impact on people needing to speak to a team member about a different matter. |
Details
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07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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26/02/2021 |
Protecting people in poor weather and keeping them socially distanced. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy ensures that people are kept safe, warm and dry when waiting for their COVID-19 vaccination. And it successfully uses its volunteers to minimise the number of people waiting at the pharmacy entrance. |
Details
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10/02/2021 |
Using video calls to improve access to private consultations for people during the pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy adapts its way of working during the pandemic to continue to safely provide its services for people. It is conducting video consultations for a number of its services, including the provision of emergency hormonal contraception. This minimises direct contact with people to help prevent the risk of spreading infection and maintains people's privacy. In addition, the visual clues provided through video consultations often enables the pharmacist to better help people and provide appropriate advice. |
Details
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10/11/2020 |
Reviewing the supply of medicines in multi-compartment compliance packs through the use of risk assessments |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy uses risk assessments to manage the volume of multi-compartment compliance packs it supplies. It uses the risk assessments to ensure that it can focus the service on those people whose health would benefit from having their medicines dispensed in this way. And it is able to use its resources more effectively by reducing the number of packs dispensed for people who don’t need them. |
Details
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03/11/2020 |
Using the consultation room safely to deliver flu vaccinations and other services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy provides assurances to people and to its team members, that its consultation room can be used safely. This means it is able to reintroduce many of its services confidently, including a flu vaccination service. It conducts a thorough assessment of the risks to the people accessing these services and to its team members. And it has measures in place to keep them safe. |
Details
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07/08/2020 |
Providing advice to care homes about the pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working closely with care home staff. They are regularly sharing information from Public Health England (PHE) and the World Health Organisation (WHO) as well as other information sources. The team put the information into a format which is more accessible to care home staff. |
Details
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27/07/2020 |
Reintroducing vaccination services during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
Following the easing of restrictions on the provision of pharmacy services, the pharmacy is restarting a travel clinic and is administering vaccinations. It is applying protective measures to reduce the risk of transmitting COVID-19. |
Details
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27/07/2020 |
Working collaboratively to provide multi-compartment compliance pack services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy works well with other pharmacies in the local area to ensure medicines supplied in multi-compartment compliance packs are provided safely. |
Details
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21/07/2020 |
Making effective changes to working patterns during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is managing its workload by accommodating the needs of its team members. And by introducing a change to its shift patterns during the COVID-19 pandemic. As a result, team members feel valued and the daily workload is kept up to date. |
Details
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21/07/2020 |
Supporting access to people purchasing NHS prescription prepayment certificates |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
With the increase in deliveries to people who need to pay for their prescriptions, the pharmacy has registered to be able to sell Prepayment Prescription Certificates. This has reduced cash payments to drivers making it safer for the pharmacy team and the people paying the NHS prescription levy. It has also saved people money. |
Details
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13/07/2020 |
Workload planning during COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy’s team members are working well together. They are taking greater responsibility to ensure that the day's tasks are completed even when the team is busy and under pressure. This has left them feeling motivated and satisfied that they have accomplished a good day’s work and are providing a good, safe and effective service to people. |
Details
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13/07/2020 |
Using social distancing and good hygiene measures to reduce the risk of transmitting COVID-19 |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using social distancing and good hygiene measures to reduce the risk of transmitting COVID-19. Its review of working practices reduces the risk of close contact between different members of the pharmacy team and between people accessing the pharmacy. |
Details
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07/07/2020 |
Implementing long-term processes to help manage an increased demand for medicine deliveries |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is adapting its delivery processes to help ensure people receive their medicine in a safe and timely manner. It is looking at long-term solutions to support access to medicines during the winter months. |
Details
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25/06/2020 |
Supply and administration of naloxone injections |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is in a city centre location where there are problems associated with substance misuse. It has acted on local information to increase the support it provides to people who are at risk of an accidental opioid overdose during the COVID-19 pandemic. |
Details
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