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The pharmacy undertakes regular reviews of its COVID-19 vaccination service. It uses the information from these reviews to help inform the patient journey through the service. This means that people spend less time in the pharmacy and more people can be vaccinated.

The pharmacy team has a good working relationship with the team in the nearby medical centre. It uses this working relationship to share any concerns it has about vulnerable people, to help ensure they are safeguarded. The pharmacy team also pass on information to people about the services provided at the medical centre.

The pharmacy learns from the experiences of other COVID-19 vaccination sites and is well prepared for the launch of its vaccination service. It anticipates that on the first two days of the service it may need to provide fewer vaccinations to give team members enough time to become clear about their roles and responsibilities. And to become proficient in the procedures they should follow. This is to ensure that in the days and weeks following the pharmacy can deliver the service as safely and efficiently as possible.

The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus.

The pharmacy adapts its way of working during the pandemic to continue to safely provide its services for people. It is conducting video consultations for a number of its services, including the provision of emergency hormonal contraception. This minimises direct contact with people to help prevent the risk of spreading infection and maintains people's privacy. In addition, the visual clues provided through video consultations often enables the pharmacist to better help people and provide appropriate advice.

The pharmacy provides assurances to people and to its team members, that its consultation room can be used safely. This means it is able to reintroduce many of its services confidently, including a flu vaccination service. It conducts a thorough assessment of the risks to the people accessing these services and to its team members. And it has measures in place to keep them safe.

Following the easing of restrictions on the provision of pharmacy services, the pharmacy is restarting a travel clinic and is administering vaccinations. It is applying protective measures to reduce the risk of transmitting COVID-19.

The pharmacy is managing its workload by accommodating the needs of its team members. And by introducing a change to its shift patterns during the COVID-19 pandemic. As a result, team members feel valued and the daily workload is kept up to date.

The pharmacy’s team members are working well together. They are taking greater responsibility to ensure that the day's tasks are completed even when the team is busy and under pressure. This has left them feeling motivated and satisfied that they have accomplished a good day’s work and are providing a good, safe and effective service to people.

The pharmacy is adapting its delivery processes to help ensure people receive their medicine in a safe and timely manner. It is looking at long-term solutions to support access to medicines during the winter months.