| Preparation of medicines for care homes |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
A clearly defined and systematic approach is taken to the preparation of medicines for care homes with care staff provided with training and advice to manage medicines administration safely. |
Details
|
| Home delivery services |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
There are good arrangements in place to ensure medicines and medical devices are supplied to patients safely by the delivery service. |
Details
|
| Easily accessible pharmacy services for older people |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy team has a good level of awareness of the difficulties that some elderly patients face in accessing pharmacy services and other health services and it makes appropriate adjustments to meet the access needs of such patients. |
Details
|
| Safeguarding |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
The pharmacy team take a proactive approach in supporting potentially vulnerable patients, as part of a multidisciplinary working arrangement. |
Details
|
| Protection of patient data and privacy. |
Customer and patient focus, Efficiency of processes, Governance, Proactive approach |
Principle 1. Governance, Principle 3. Premises |
1.7, 3.2 |
Staff have a good appreciation of the importance of maintaining patient confidentiality and privacy and the pharmacy has appropriate measures in place to support this. |
Details
|
| Safeguarding vulnerable individuals |
Customer and patient focus, Outcomes for patients, Responsiveness |
Principle 1. Governance |
1.8 |
Safeguarding vulnerable individuals is embedded in pharmacy services. |
Details
|
| Safe supply of medication |
Customer and patient focus, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.3 |
Systems are in place and are widely used to ensure that patients understand their medicines and they are provided in a formulation appropriate for their needs. |
Details
|
| Patient confidentiality, privacy and dignity. |
Customer and patient focus, Proactive approach, Responsiveness |
Principle 1. Governance |
1.7 |
The pharmacy takes patient confidentiality seriously and ensures that their privacy is protected when handing out medicines and providing counselling. This is supported by the layout and design of the pharmacy. |
Details
|
| Monitoring of medication to ensure it is safe to use |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.3 |
Robust procedures are in place for date checking of medicines and handling of short-dated controlled drugs (CDs) to prevent unsafe medicines being dispensed. |
Details
|
| Responsiveness to patient feedback |
Added value, Customer and patient focus, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.4 |
Patients using the pharmacy are provided with opportunities to raise concerns or provide feedback which is used to improve the quality of services offered. |
Details
|
| Patient confidentiality, privacy and dignity. |
Customer and patient focus, Governance |
Principle 1. Governance |
1.7 |
Good governance arrangements are in place to protect confidential patient data obtained as part of the pharmacy services. |
Details
|
| A culture of continuous learning. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.2 |
Systematic monitoring and review mechanisms are in place, including checking compliance against GPhC pharmacy standards, demonstrating a culture of continuous learning. |
Details
|
| Accessible pharmacy services |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
Facilities to enable patients who may experience difficulty accessing pharmacy services, such as those with visual impairment, are utilised to allow improved access to services. |
Details
|
| Continuity of care |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients |
Principle 4. Services, including medicines management |
4.2 |
There is an established process for communicating key information to pharmacy staff starting later shifts to ensure continuity of services. |
Details
|
| Challenging the quality of prescribing. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance |
1.2 |
Systematic and regular review of service delivery demonstrates a culture of learning, leading to improvements in the safety and quality of services. For example, an audit into prescriptions returned to the prescribing GP has led to improved tracking and follow up of such prescriptions. |
Details
|
| Staff responsive to patient feedback. |
Customer and patient focus, Responsiveness |
Principle 1. Governance |
1.4 |
Opportunities to give feedback or raise concerns are highly visible, well publicised and encouraged, and the pharmacy can show that it has made improvement to pharmacy services following feedback leading to positive outcomes for patients. |
Details
|
| Effective use of signposting |
Customer and patient focus, Outcomes for patients, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has comprehensive signposting resources and pharmacy staff are trained to use these to ensure patients, including those with English as a second language, are referred on where appropriate to other service providers to ensure effective care. |
Details
|
| Patients’ feedback about their experience of pharmacy’s services not acted upon. |
Customer and patient focus, Governance, Lack of key knowledge and a failure to learn, Leadership, Responsiveness |
Principle 1. Governance |
1.4, 1.7, 1.8 |
The pharmacy does not respond appropriately to feedback from people. |
Details
|
| Absence of standard operating procedures for the services provided by the pharmacy |
Customer and patient focus, Efficiency of processes, Governance, Lack of key knowledge and a failure to learn, Leadership |
Principle 1. Governance, Principle 3. Premises, Principle 5. Equipment and facilities |
1.1, 1.2, 3.4, 5.1, 5.2 |
A closed pharmacy commenced operations without having appropriate arrangements and procedures in place for identifying and managing the specific risks presented by this pharmacy. |
Details
|
| Insufficient staffing level |
Customer and patient focus, Governance, Lack of key knowledge and a failure to learn, Leadership, Outcomes for patients, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.2, 2.1, 4.3 |
The level of trained staff is inadequate for the safe operation of pharmacy services. This is leading to a chaotic working environment, routine training and date checking not taking place and long delays for patients awaiting their medication. |
Details
|
