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The pharmacy is finding ways of making the dispensing and checking of multi-compartment compliance packs safer and more efficient.

The pharmacy does not see people face-to-face. But it still considers the additional healthy living advice that people using its services may need. And it actively signposts people to helpful information and to other healthcare providers.

The pharmacy is providing safe and effective treatment to people through the NHS Scotland Pharmacy First Plus service. The pharmacist providing the service uses a structured consultation and record keeping approach. And refers to resources and colleagues from other professions to help form a multi-disciplinary approach to care. And they fully involve the patient in decisions about their care

The pharmacist independent prescriber (PIP) is actively using communication channels with PIP colleagues to share practice, to learn from each other and develop further. This broadens the scope of their practice, therefore increasing access to safe and effective treatment for a growing range of symptoms and conditions, for people in different locations.

All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help.

When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care.

The pharmacy completes audits and has ongoing processes in place to monitor people taking valproate and ensure the requirements of the safety alert are met. The team has a good knowledge of what is required. And the pharmacy has records of the interventions the pharmacist has made for reference.

The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people.

The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals.

The pharmacy provides a wide range of services that people can easily access. It considers the needs of the local community. And it puts the person at the centre of its services. It is good at promoting its services in the pharmacy. And it proactively uses its website and social media to promote its services to a wider range of people. So, the pharmacy can meet the health needs of different patient groups. The pharmacy team works closely with the local doctors and other professionals to tailor its service provision. It monitors the outcomes its services have on people’s health. And it uses this information to help promote these services more widely.