| 06/04/2021 |
Ensuring the way medicines are supplied meets the needs of the patient |
Customer and patient focus, Governance, Outcomes for patients |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy has systems in place to ensure the provision of medicines in multi-compartment compliance packs is suitable for the person requesting the service. It provides alternate support to people identified as requiring help with taking their medicines when the supply of compliance packs is not appropriate for the person. |
Details
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| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
Details
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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| 23/01/2021 |
Recording and sharing examples when person-centred care makes a difference to people’s health and wellbeing. |
Coronavirus (COVID-19), Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.8, 2.2, 2.4, 2.5 |
When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care. |
Details
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| 27/05/2020 |
Pro-active promotion and engagement with healthy living initiatives. |
Customer and patient focus, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy team works with community groups to identify and actively promote the health and well being of the local population. The pharmacy clearly displays information relating to a specific health theme. The pharmacy creates attractive themed displays to improve people's awareness about healthy living. And it regularly changes the healthy living topic to support the needs of a wide range of people. |
Details
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| 27/05/2020 |
Supporting People taking Valproate |
Customer and patient focus |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy completes audits and has ongoing processes in place to monitor people taking valproate and ensure the requirements of the safety alert are met. The team has a good knowledge of what is required. And the pharmacy has records of the interventions the pharmacist has made for reference. |
Details
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 30/03/2020 |
Engagement with other healthcare professionals to meet the needs of the local community |
Added value, Customer and patient focus, Efficiency of processes, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy actively engages with other local healthcare professionals to provide services to meet the needs of the local community. This means people can access advice and treatment for minor ailments more easily. |
Details
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| 30/03/2020 |
Ongoing training and development of pharmacy team members |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals. |
Details
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| 27/03/2020 |
Culture of continuous learning and openness |
Customer and patient focus, Proactive approach |
Principle 2. Staff |
2.4 |
Team members receive protected time to learn and are well supported in their development. They openly discuss any risks they identify and are encouraged to make suggestions to improve the services they offer to people. |
Details
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| 20/03/2020 |
Proactively promoting the pharmacy's services. And helping improve the health of the community. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy provides a wide range of services that people can easily access. It considers the needs of the local community. And it puts the person at the centre of its services. It is good at promoting its services in the pharmacy. And it proactively uses its website and social media to promote its services to a wider range of people. So, the pharmacy can meet the health needs of different patient groups. The pharmacy team works closely with the local doctors and other professionals to tailor its service provision. It monitors the outcomes its services have on people’s health. And it uses this information to help promote these services more widely. |
Details
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| 20/12/2019 |
Multi-compartment compliance aids and concordance |
Customer and patient focus, Efficiency of processes, Outcomes for patients |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy works together with the local concordance team at the city council to ensure that this service continually meets the needs of local people who have a variety of difficulties with managing their medicines. The pharmacy has centralised the assembly of its compliance aids which has made the process more efficient for them and freed up the pharmacist's time for other services |
Details
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| 19/08/2019 |
Management of the risks associated with distance selling of medication liable to addiction or abuse, using online prescribers. |
Customer and patient focus, Governance, Lack of key knowledge and a failure to learn, Leadership |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.8, 4.2 |
Vulnerable patients have been supplied with medicines that are not clinically appropriate, excessive in quantity, and which have resulted in patient harm, or other serious risk to patient safety. |
Details
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| 19/08/2019 |
Inadequate identification and management of the risks associated with the provision of medicines to people overseas. |
Customer and patient focus, Governance, Lack of key knowledge and a failure to learn, Leadership, Outcomes for patients |
Principle 1. Governance, Principle 3. Premises, Principle 4. Services, including medicines management |
1.1, 1.2, 1.3, 1.6, 1.8, 3.1, 4.2, 4.3 |
The pharmacy does not adequately identify and manage the risks associated with the provision of medicines to people overseas. It does not check the identity of patients, or ensure that higher‐risk medicines, including methotrexate and misoprostol, are supplied safely. Pharmacy professionals involved in the supply of medicines overseas do not fully understand their responsibilities or accountabilities. The pharmacy does not make accurate or complete records about the supplies it makes of prescription‐only medicines to patients overseas. It also does not adequately monitor the temperature of medicines which require cold storage. |
Details
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| 15/08/2019 |
Services designed and delivered to meet specific local health needs |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
This pharmacy delivers exceptional services to the local community, taking into the needs. Delivery of NHS services, in addition to dispensing, are managed in such a way to ensure that patients who would benefit are receiving these services, and all aspects are addressed to improve the benefits patients received from the medication, including compliance with their treatment regime. |
Details
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| 15/08/2019 |
Working in partnership with charities and local groups |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Work with charities supporting local patients as well as liaison with local amenities and service providers demonstrates positive outcomes for patients while widening accessibility to pharmacy and other services. |
Details
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| 15/08/2019 |
Close working with other healthcare professionals |
Added value, Customer and patient focus, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Close working with other healthcare professionals to provide an integrated and holistic service results in benefits for patients. |
Details
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| 15/08/2019 |
Efficiency and safety of processes assured through sound risk assessment and use of staff skills. |
Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.1, 1.2, 1.3, 1.6 |
There is an innovative approach taken to using the Accuracy Checking Technician’s skills, enhanced use of the pharmacy team and thorough and robust record keeping to free up pharmacists’ time to deliver additional services safely, while ensuring that the dispensing and supply of medicines remains safe, and compliance and medicines optimisation is addressed. |
Details
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| 15/08/2019 |
Safeguarding vulnerable patients |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Safeguarding vulnerable patients is a clear focus for the pharmacy team. |
Details
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