| 28/04/2024 |
Effective pharmacy team working practices for the NHSE Pharmacy First service. |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.1, 4.2 |
The pharmacy is well prepared to provide the NHSE Pharmacy First service for people. It proactively puts measures in place and has good working practices to make sure people are properly referred to the pharmacist for a consultation. And to ensure it has the right medicines, readily available for people following a consultation. |
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| 03/02/2024 |
Providing team members with resources to support effective person-centred care. |
Added value, Customer and patient focus, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management, Principle 5. Equipment and facilities |
2.2, 2.4, 4.1, 5.1 |
Pharmacy team members have immediate access to current resources to support them in having meaningful interactions with people using the pharmacy’s services. The resource library supports team members in working safely and supports a culture of ongoing learning. |
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| 03/02/2024 |
Acting on feedback from people using pharmacy services to reduce queues and waiting times. |
Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.4, 4.1, 4.2 |
The pharmacy reviews the way it provides its services in response to feedback and the action it takes provides a more efficient service for people. And it helps provide a quieter environment for team members to work to reduce the risk of error. |
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| 03/02/2024 |
Preparing for the NHSE Pharmacy First service |
Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is well-prepared for the launch of the new NHSE Pharmacy First service. And it assesses and addresses the risks and barriers to providing a safe and efficient service well. It works in partnership with local stakeholders to help the service run smoothly for the people using it. |
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| 13/12/2023 |
Using the pharmacy's business continuity plan to support people's access to medicines in severe weather |
Added value, Customer and patient focus, Efficiency of processes, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.8, 4.1 |
There is a proactive and patient-centred approach to business continuity planning that ensures people have access to pharmacy services during periods of adverse weather. The pharmacy team proactively uses its pharmacist’s prescribing skills to help people access their medicines. And it engages well with other health care professionals and the local health board to help support people’s needs during an emergency. |
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| 18/10/2023 |
Reviewing pharmacy team members skills to support introducing new pharmacist-led services. |
Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.2, 2.5, 4.2 |
The pharmacy reviews its team members skill mix before introducing new pharmacist-led services. It provides training for team members, so it can optimise the knowledge, skills, and experience of its team members when introducing these new services. |
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| 18/10/2023 |
Proactively addressing the risks associated with the change of ownership of a pharmacy |
Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 2.2, 4.1, 4.2 |
The pharmacy is due to change ownership. And the new owners are proactively preparing for the change to ensure continuity of care for people using the pharmacy. And they are supporting team members well during this transition. |
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| 04/07/2023 |
Supporting transfer of Medicines Care and Review serial prescriptions due to a pharmacy closing permanently |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy plans well ahead for its permanent closure. There is a proactive approach to identifying people with MCR serial prescriptions needing to have these prescriptions dispensed at an alternative pharmacy. There is good engagement with people living in the local community, other healthcare professionals and pharmacies. |
Details
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| 14/05/2023 |
Identifying and offering additional pharmacy services to make every contact with people count. |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy identifies opportunities to provide additional services for people. And it works proactively with GP surgeries to help seek the best outcomes for people in the local community. This helps reduce pressures on NHS services. |
Details
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| 14/05/2023 |
Using continual audits to monitor compliance with the pharmacy’s processes and to drive improvement. |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance |
1.1, 1.2 |
The pharmacy uses regulatory checklists, and monthly audits to ensure the team complies with all procedures and that records are accurate and up to date. The pharmacy team is fully engaged in the process, completes any actions required and reviews the actions taken. |
Details
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| 28/01/2023 |
Collaborative working with other health services to provide access to Buvidal treatment |
Customer and patient focus, Efficiency of processes, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 4.2, 4.3 |
The pharmacy is working collaboratively with the local ‘Community Addiction Team’ CAT to provide continual access to Buvidal treatment, especially at short notice. The pharmacy communicates regularly with its wholesaler. This supports cost effective treatment and continuous access to the medicine. The pharmacy provides support and guidance to CATs, enabling them to strengthen governance arrangements associated with managing a Buvidal treatment service. And it identifies and manages the risks associated with the supply of Buvidal. |
Details
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| 28/01/2023 |
Developing the scope of competence of pharmacist independent prescribers working for an online pharmacy |
Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy ensures its pharmacist independent prescribers (PIPs) have the necessary training and work within their scope of competence. It encourages the ongoing development of their clinical practice. And it has a standardised induction process which ensures all PIPs have the same baseline of clinical expertise. |
Details
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| 28/01/2023 |
Promoting a culture of openness and honesty through sharing learning when things go wrong |
Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.1, 1.2, 2.2, 2.4 |
The pharmacy encourages its team members to act openly and honestly when things go wrong. It does this by sharing learning through regular team briefings and by supporting its team members to contribute ideas designed to reduce risk. |
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| 28/01/2023 |
Achieving positive health outcomes by providing tailored health advice |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Pharmacy team members take opportunities to advise people about their health and wellbeing. And they work effectively with people to help them achieve the best health outcomes. |
Details
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| 17/05/2022 |
Supporting pharmacy team members in their personal development |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.4 |
The pharmacy encourages all of its team members to commit to identifying and completing ongoing learning. It does this through the use of continuous appraisal process. And through experienced team members mentoring other members of the team. |
Details
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| 17/05/2022 |
Developing a rigorous clinical check procedure |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy rigorously checks all of its prescriptions against many relevant and up-to-date clinical reference sources to ensure that they are correct. And in particular it checks that the dose needed is appropriate and accurate. The pharmacy team directs all its queries directly to the appropriate clinician. And it only supplies the medicines once all queries are resolved. The pharmacy team gives detailed counselling to people to help ensure they take them safely and benefit fully from them. |
Details
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| 08/03/2022 |
Managing a COVID-19 vaccination service safely and efficiently |
Coronavirus (COVID-19), Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has a well organised system which helps it to effectively manage the number of people presenting for the COVID-19 vaccination service. |
Details
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| 07/01/2022 |
Providing a counselling service for people who are prescribed methotrexate injections. |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy supplies high-risk methotrexate injections to patients who have not taken these medicines before. The pharmacy team ensure the patient fully understands how to use their new medicine. And it checks that the person is administering their medicine safely prior to issuing a further supply. |
Details
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| 07/01/2022 |
Promoting the return of unwanted medicines. |
Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.3 |
The pharmacy’s team members provide people with information on the risks of disposing of medicines inappropriately. And they inform people about the importance of returning unwanted medicines, including used inhalers, to the pharmacy for safe disposal. |
Details
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| 19/11/2021 |
Applying safeguarding learning to practice |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Pharmacy team members engage in training related to identifying and reporting safeguarding concerns. They have a good understanding of the many types of safeguarding concerns which they may come across. And they act to manage these types of concerns appropriately to help protect vulnerable people. The pharmacy works with other safeguarding agencies to help promote awareness of key safeguarding issues. |
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