| 22/07/2021 |
Using contrasting colour background to make the contents of multi-compartment compliance packs more visible for dispensing and checking. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is finding ways of making the dispensing and checking of multi-compartment compliance packs safer and more efficient. |
Details
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| 22/07/2021 |
Using regular newsletters to share learning, promote feedback and engage team members in identifying LASA medicines and other risks related to patient safety. |
Customer and patient focus, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 2.4 |
The pharmacy owner regularly reminds its team members to be open and honest when reporting mistakes. The owner undertakes regular safety reviews of error reporting across its pharmacies. And it uses the information from these reviews to share learning through engaging newsletters. These help to maintain a clear safety culture. And it supports team members in identifying improvements to patient safety. |
Details
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| 22/07/2021 |
Providing healthy living advice and tailored information to people that are using an online prescribing service. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy does not see people face-to-face. But it still considers the additional healthy living advice that people using its services may need. And it actively signposts people to helpful information and to other healthcare providers. |
Details
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| 22/07/2021 |
Optimising effective communication between an online prescribing service and the person’s usual GP. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
The pharmacy obtains consent to inform the person’s usual GP when medicines are prescribed through its online prescribing service. It verifies the information people provide when completing the consultation questionnaires. This ensures people receive medicines that are appropriate for them. |
Details
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| 06/07/2021 |
Supplying naloxone to people to help prevent death from opioid overdose. |
Added value, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.8, 4.2 |
The pharmacy is widening the availability of a life-saving emergency treatment used for opioid overdose. The pharmacy team engages with drug misusers and those close to them to explain the benefits of having a supply of naloxone at home. And it uses nationally recognised resources to support the conversations. |
Details
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| 12/06/2021 |
Providing effective and timely treatment for people accessing the Pharmacy First Plus service |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy is providing safe and effective treatment to people through the NHS Scotland Pharmacy First Plus service. The pharmacist providing the service uses a structured consultation and record keeping approach. And refers to resources and colleagues from other professions to help form a multi-disciplinary approach to care. And they fully involve the patient in decisions about their care |
Details
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| 12/06/2021 |
Providing access to a safe place through the Ask for ANI (action needed immediately) initiative |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Pharmacy team members demonstrate a clear understanding of their role in safeguarding the safety and wellbeing of vulnerable adults. And they respond promptly and suitably when concerns arise. |
Details
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| 20/04/2021 |
Using peer review processes to help support the learning and continual professional development of Pharmacist Independent Prescribers |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4 |
The pharmacist independent prescriber (PIP) is actively using communication channels with PIP colleagues to share practice, to learn from each other and develop further. This broadens the scope of their practice, therefore increasing access to safe and effective treatment for a growing range of symptoms and conditions, for people in different locations. |
Details
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| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
Details
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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| 23/01/2021 |
Recording and sharing examples when person-centred care makes a difference to people’s health and wellbeing. |
Coronavirus (COVID-19), Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.8, 2.2, 2.4, 2.5 |
When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care. |
Details
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| 27/05/2020 |
Pro-active promotion and engagement with healthy living initiatives. |
Customer and patient focus, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy team works with community groups to identify and actively promote the health and well being of the local population. The pharmacy clearly displays information relating to a specific health theme. The pharmacy creates attractive themed displays to improve people's awareness about healthy living. And it regularly changes the healthy living topic to support the needs of a wide range of people. |
Details
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| 27/05/2020 |
Unavailable medicines are pro-actively managed. |
Proactive approach |
Principle 2. Staff |
2.5 |
The pharmacy team is actively involved in improving the delivery of the pharmacy's services. And it shares solutions and ideas with other pharmacies. |
Details
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| 27/05/2020 |
Continual arrangements for staff development and building a supportive culture of shared learning |
Added value, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy actively encourages learning by making regular training available. And the pharmacy team members work well together in a supportive environment. |
Details
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| 22/05/2020 |
Effective use of a dispensing hub to overcome a lack of space to dispense multi-compartment compliance packs. |
Efficiency of processes, Innovation, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Multi-compartment compliance packs are dispensed off-site as the pharmacy has limited space within the dispensary. |
Details
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 30/03/2020 |
Delivering meaningful interventions to help improve people's health and wellbeing |
Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy commits a great deal of time to working closely with other healthcare professionals and organisations to support the health and wellbeing of people living in the local community. The pharmacy’s safe and effective services are delivered in an innovative and integrated way which improves outcomes for individual patients and the wider public. |
Details
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| 30/03/2020 |
Engagement with other healthcare professionals to meet the needs of the local community |
Added value, Customer and patient focus, Efficiency of processes, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy actively engages with other local healthcare professionals to provide services to meet the needs of the local community. This means people can access advice and treatment for minor ailments more easily. |
Details
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| 30/03/2020 |
Ongoing training and development of pharmacy team members |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals. |
Details
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