| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
Details
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
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| 23/01/2021 |
Recording and sharing examples when person-centred care makes a difference to people’s health and wellbeing. |
Coronavirus (COVID-19), Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.8, 2.2, 2.4, 2.5 |
When the actions of pharmacy team members lead to positive health and wellbeing outcomes for people using their services, the team feels empowered to record and share this with the superintendent pharmacist (SI). The SI shares these examples with the other pharmacies within the company to promote shared learning. Recording these events and actions encourages team members to reflect on how the pharmacy meets GPhC standards. This reflective approach helps to support learning, development and confidence and provide good person-centred care. |
Details
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| 27/05/2020 |
Pro-active promotion and engagement with healthy living initiatives. |
Customer and patient focus, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy team works with community groups to identify and actively promote the health and well being of the local population. The pharmacy clearly displays information relating to a specific health theme. The pharmacy creates attractive themed displays to improve people's awareness about healthy living. And it regularly changes the healthy living topic to support the needs of a wide range of people. |
Details
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| 27/05/2020 |
Unavailable medicines are pro-actively managed. |
Proactive approach |
Principle 2. Staff |
2.5 |
The pharmacy team is actively involved in improving the delivery of the pharmacy's services. And it shares solutions and ideas with other pharmacies. |
Details
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| 27/05/2020 |
Continual arrangements for staff development and building a supportive culture of shared learning |
Added value, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy actively encourages learning by making regular training available. And the pharmacy team members work well together in a supportive environment. |
Details
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| 22/05/2020 |
Effective use of a dispensing hub to overcome a lack of space to dispense multi-compartment compliance packs. |
Efficiency of processes, Innovation, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
Multi-compartment compliance packs are dispensed off-site as the pharmacy has limited space within the dispensary. |
Details
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 30/03/2020 |
Delivering meaningful interventions to help improve people's health and wellbeing |
Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy commits a great deal of time to working closely with other healthcare professionals and organisations to support the health and wellbeing of people living in the local community. The pharmacy’s safe and effective services are delivered in an innovative and integrated way which improves outcomes for individual patients and the wider public. |
Details
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| 30/03/2020 |
Engagement with other healthcare professionals to meet the needs of the local community |
Added value, Customer and patient focus, Efficiency of processes, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy actively engages with other local healthcare professionals to provide services to meet the needs of the local community. This means people can access advice and treatment for minor ailments more easily. |
Details
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| 30/03/2020 |
Ongoing training and development of pharmacy team members |
Customer and patient focus, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.2 |
The pharmacy's comprehensive range of training material helps team members complete regular training relevant to their roles. The team members make full use of these training materials to ensure their knowledge and skills are up to date. The pharmacy supports this ongoing training with regular appraisals. So, team members can tailor their training to help them achieve personal goals. |
Details
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| 27/03/2020 |
Culture of continuous learning and openness |
Customer and patient focus, Proactive approach |
Principle 2. Staff |
2.4 |
Team members receive protected time to learn and are well supported in their development. They openly discuss any risks they identify and are encouraged to make suggestions to improve the services they offer to people. |
Details
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| 20/03/2020 |
Proactively promoting the pharmacy's services. And helping improve the health of the community. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy provides a wide range of services that people can easily access. It considers the needs of the local community. And it puts the person at the centre of its services. It is good at promoting its services in the pharmacy. And it proactively uses its website and social media to promote its services to a wider range of people. So, the pharmacy can meet the health needs of different patient groups. The pharmacy team works closely with the local doctors and other professionals to tailor its service provision. It monitors the outcomes its services have on people’s health. And it uses this information to help promote these services more widely. |
Details
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| 31/12/2019 |
Staff are encouraged to provide feedback and raise concerns |
Added value, Leadership, Outcomes for patients, Proactive approach |
Principle 2. Staff |
2.5 |
Team members are actively encouraged to offer suggestions and raise any concerns. And this helps improve the pharmacy’s services. |
Details
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| 20/12/2019 |
Commitment to continual learning |
Governance, Leadership, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4, 2.5 |
Pharmacy team members are encouraged to develop skills relevant to their roles through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards. |
Details
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| 20/12/2019 |
Effective shared learning arrangements to improve patient safety. And continual development of the pharmacy team |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.3, 2.2, 2.3 |
The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit. The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services. |
Details
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| 15/08/2019 |
Services designed and delivered to meet specific local health needs |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
This pharmacy delivers exceptional services to the local community, taking into the needs. Delivery of NHS services, in addition to dispensing, are managed in such a way to ensure that patients who would benefit are receiving these services, and all aspects are addressed to improve the benefits patients received from the medication, including compliance with their treatment regime. |
Details
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| 15/08/2019 |
Working in partnership with charities and local groups |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Work with charities supporting local patients as well as liaison with local amenities and service providers demonstrates positive outcomes for patients while widening accessibility to pharmacy and other services. |
Details
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| 15/08/2019 |
Close working with other healthcare professionals |
Added value, Customer and patient focus, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Close working with other healthcare professionals to provide an integrated and holistic service results in benefits for patients. |
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