| Effective use of monitoring and review mechanisms and a culture of learning from incidents. |
Governance, Leadership, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.2, 2.4 |
The pharmacy employs good review and monitoring processes, so that the risks associated with pharmacy services are identified and managed. This includes sharing of learning from near misses across all branches. |
Details
|
| Preparation of medicines for care homes |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
A clearly defined and systematic approach is taken to the preparation of medicines for care homes with care staff provided with training and advice to manage medicines administration safely. |
Details
|
| Easily accessible pharmacy services for older people |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy team has a good level of awareness of the difficulties that some elderly patients face in accessing pharmacy services and other health services and it makes appropriate adjustments to meet the access needs of such patients. |
Details
|
| Safeguarding |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
The pharmacy team take a proactive approach in supporting potentially vulnerable patients, as part of a multidisciplinary working arrangement. |
Details
|
| Protection of patient data and privacy. |
Customer and patient focus, Efficiency of processes, Governance, Proactive approach |
Principle 1. Governance, Principle 3. Premises |
1.7, 3.2 |
Staff have a good appreciation of the importance of maintaining patient confidentiality and privacy and the pharmacy has appropriate measures in place to support this. |
Details
|
| Automation and digital technology |
Efficiency of processes, Governance, Innovation, Leadership, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2, 4.3 |
Automation and digital technology are used to ensure pharmacy services are delivered safely and effectively. |
Details
|
| Palliative care medicines |
Efficiency of processes, Governance, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.3 |
Palliative care medicines are carefully managed including supporting prescribers to ensure timely supply. |
Details
|
| Effective staffing model |
Governance, Leadership, Proactive approach |
Principle 1. Governance, Principle 2. Staff |
1.1, 2.1 |
The pharmacy team are able to effectively plan the level of staffing and skills mix required to deliver the services offered by means of a model day approach, with set time standards for different activities. |
Details
|
| Safe supply of medication |
Customer and patient focus, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.3 |
Systems are in place and are widely used to ensure that patients understand their medicines and they are provided in a formulation appropriate for their needs. |
Details
|
| Patient confidentiality, privacy and dignity. |
Customer and patient focus, Proactive approach, Responsiveness |
Principle 1. Governance |
1.7 |
The pharmacy takes patient confidentiality seriously and ensures that their privacy is protected when handing out medicines and providing counselling. This is supported by the layout and design of the pharmacy. |
Details
|
| Monitoring of medication to ensure it is safe to use |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.3 |
Robust procedures are in place for date checking of medicines and handling of short-dated controlled drugs (CDs) to prevent unsafe medicines being dispensed. |
Details
|
| Responsiveness to patient feedback |
Added value, Customer and patient focus, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.4 |
Patients using the pharmacy are provided with opportunities to raise concerns or provide feedback which is used to improve the quality of services offered. |
Details
|
| A culture of continuous learning. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.2 |
Systematic monitoring and review mechanisms are in place, including checking compliance against GPhC pharmacy standards, demonstrating a culture of continuous learning. |
Details
|
| Accessible pharmacy services |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
Facilities to enable patients who may experience difficulty accessing pharmacy services, such as those with visual impairment, are utilised to allow improved access to services. |
Details
|
| Challenging the quality of prescribing. |
Added value, Customer and patient focus, Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach |
Principle 1. Governance |
1.2 |
Systematic and regular review of service delivery demonstrates a culture of learning, leading to improvements in the safety and quality of services. For example, an audit into prescriptions returned to the prescribing GP has led to improved tracking and follow up of such prescriptions. |
Details
|
| Staff training and development |
Customer and patient focus, Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2 |
Staff are provided with access to a structured programme of ongoing learning to help to maintain their knowledge and skills. Staff have regular development reviews to help to ensure that they are maintaining the knowledge and skills required for their roles. |
Details
|
| Targeted MURs to improve use of medication |
Added value, Customer and patient focus, Governance, Outcomes for patients, Proactive approach |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy identified that patients with respiratory conditions often used their inhalers incorrectly and provided targeted advice to all patients that had not had a recent review with their GP. |
Details
|
| Management of patients on high-risk medication |
Added value, Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.2 |
All patients on high-risk medication had been identified and reviewed and provided with additional information to ensure they knew how to take their medication safely. |
Details
|
| Accessibility of pharmacy services for patients with physical and sensory impairment. |
Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
Services provided are aligned to the needs of the local community, taking into account the demographics, and ease of access to the pharmacy. |
Details
|
| Staff learning and development |
Efficiency of processes, Governance, Leadership, Proactive approach |
Principle 2. Staff |
2.2 |
Staff are actively encouraged to reflect on their performance and identify learning and development needs, for themselves and for the pharmacy, and they are supported to address them. The pharmacy provides protected time to undertake continuing education. |
Details
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