| 19/11/2021 |
Applying safeguarding learning to practice |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Pharmacy team members engage in training related to identifying and reporting safeguarding concerns. They have a good understanding of the many types of safeguarding concerns which they may come across. And they act to manage these types of concerns appropriately to help protect vulnerable people. The pharmacy works with other safeguarding agencies to help promote awareness of key safeguarding issues. |
Details
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| 19/11/2021 |
Failing to maintain controlled drug running balances and investigate discrepancies. |
Governance, Lack of key knowledge and a failure to learn, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.6, 4.3 |
The pharmacy does not always manage its high-risk controlled drug medicines as it should. It does not act appropriately when discovering a balance discrepancy within its controlled drug register. And it does not follow due process to investigate and account for the discrepancy. It does not identify the risks which come from this poor controlled drug management. And there is also an absence of shared learning to help prevent similar adverse events from happening again. |
Details
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| 16/11/2021 |
Effectively using near miss records and regular reviews to reduce the risk of mistakes being made. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.1, 1.2, 2.4 |
The pharmacy has effective processes for reviewing any mistakes it makes. And it takes action to prevent them from happening again. Team members reflect on whether the learning and improvements from previous reviews have been sustained. And they continue to look for new ways to improve the safety and effectiveness of the pharmacy’s services. |
Details
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| 16/11/2021 |
Assessing people’s individual needs to make reasonable adjustments to the way that their medicines are supplied |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy carries out a thorough assessment of the patient’s needs when a multi-compartment compliance pack is requested. This helps to identify the most appropriate adjustment, which is not necessarily a compliance pack. The assessment is documented, and the patient is monitored, and compliance is reviewed to ensure the adjustment is appropriate and effective. |
Details
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| 16/11/2021 |
Identifying and addressing risks associated with a third-party delivery service |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
Risk assessments are used to identify and manage the risks associated with supplying medication using the courier service. And by doing this the pharmacy mitigates the risks identified by introducing appropriate measures. |
Details
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| 11/10/2021 |
Implementing the GP Community Pharmacist Consultation Service (CPCS). |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management |
2.3, 4.1, 4.2, 4.3 |
The pharmacy works proactively with GP surgeries to seek the best outcomes for people referred through the NHS GP Community Pharmacist Consultation Service (CPCS). Pharmacists apply their knowledge and expertise to assess whether a person would benefit most from an over-the-counter medicine or require a prescription medicine. |
Details
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| 11/10/2021 |
Using automation to support the safe and efficient preparation of multi-compartment compliance packs. |
Efficiency of processes, Governance, Innovation, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2, 4.3 |
The pharmacy invests in automation to support the pharmacy team in assembling compliance packs. The system is risk assessed regularly and has in-built safety checks to reduce the risk of human error. |
Details
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| 25/08/2021 |
Supporting pharmacist independent prescribers in keeping their knowledge and skills up to date |
Customer and patient focus, Efficiency of processes, Leadership, Outcomes for patients, Responsiveness |
Principle 2. Staff |
2.2 |
The pharmacy encourages the ongoing learning and development of its team members. Each member of the prescribing team undergoes regular competency checks to ensure they have the skills and knowledge to prescribe safely. |
Details
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| 25/08/2021 |
Supporting vulnerable people in decision making |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
The pharmacy uses respected guidance to help vulnerable people to make their own decisions about contraception. This includes assessing people’s ability to understand and agree to any contraceptive treatment. And it allows them to express their own wishes. |
Details
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| 22/07/2021 |
Using contrasting colour background to make the contents of multi-compartment compliance packs more visible for dispensing and checking. |
Customer and patient focus, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is finding ways of making the dispensing and checking of multi-compartment compliance packs safer and more efficient. |
Details
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| 22/07/2021 |
Using regular newsletters to share learning, promote feedback and engage team members in identifying LASA medicines and other risks related to patient safety. |
Customer and patient focus, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 2.4 |
The pharmacy owner regularly reminds its team members to be open and honest when reporting mistakes. The owner undertakes regular safety reviews of error reporting across its pharmacies. And it uses the information from these reviews to share learning through engaging newsletters. These help to maintain a clear safety culture. And it supports team members in identifying improvements to patient safety. |
Details
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| 12/06/2021 |
Providing effective and timely treatment for people accessing the Pharmacy First Plus service |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
The pharmacy is providing safe and effective treatment to people through the NHS Scotland Pharmacy First Plus service. The pharmacist providing the service uses a structured consultation and record keeping approach. And refers to resources and colleagues from other professions to help form a multi-disciplinary approach to care. And they fully involve the patient in decisions about their care |
Details
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| 12/06/2021 |
Providing access to a safe place through the Ask for ANI (action needed immediately) initiative |
Added value, Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Pharmacy team members demonstrate a clear understanding of their role in safeguarding the safety and wellbeing of vulnerable adults. And they respond promptly and suitably when concerns arise. |
Details
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| 08/06/2021 |
Use of ‘reflective statements' to improve dispensing following near misses. |
Efficiency of processes, Governance, Outcomes for patients, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.4, 4.2 |
The pharmacy conducts meaningful reviews of mistakes made during the dispensing process. This has driven changes to the pharmacy practices. And has made the whole team more mindful when dispensing. The team uses the company’s processes for review in a way which enhances individual learning. |
Details
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| 20/04/2021 |
Using peer review processes to help support the learning and continual professional development of Pharmacist Independent Prescribers |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4 |
The pharmacist independent prescriber (PIP) is actively using communication channels with PIP colleagues to share practice, to learn from each other and develop further. This broadens the scope of their practice, therefore increasing access to safe and effective treatment for a growing range of symptoms and conditions, for people in different locations. |
Details
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| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
Details
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
Details
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
Details
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
Details
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| 30/03/2020 |
Engagement with other healthcare professionals to meet the needs of the local community |
Added value, Customer and patient focus, Efficiency of processes, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy actively engages with other local healthcare professionals to provide services to meet the needs of the local community. This means people can access advice and treatment for minor ailments more easily. |
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