| 07/03/2021 |
Providing a safe haven in the pharmacy |
Customer and patient focus, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.8, 2.2, 2.3 |
All members of the pharmacy team complete training on domestic abuse as part of their annual training on safeguarding children and vulnerable adults. People who are victims of domestic abuse are provided with a safe haven in the pharmacy. They feel supported and are assisted to obtain the necessary help. |
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| 07/03/2021 |
Reviewing how over-the-counter medicines which may be liable to abuse or misuse are sold |
Customer and patient focus, Governance, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.2, 2.2, 2.4, 4.2, 4.3 |
The pharmacy is supporting its team members' learning and development associated with requests for higher-risk over-the-counter medicines. This is directly in response to media coverage of GPhC enforcement action against pharmacies around the unsafe supply of codeine linctus. |
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| 22/05/2020 |
Proactively developing a range of services that benefit the local community in conjunction with charity partners. |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers and proactively delivers a wide-range of NHS commissioned services and locally designed services aimed to improve the health and wellbeing of the local community. The pharmacy works with a number of local and national partners to offer health promotion activity. |
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| 22/05/2020 |
Reviewing the suitability of multi-compartment compliance pack for people that receive packs. |
Added value, Customer and patient focus, Efficiency of processes, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is reviewing whether people continue to need their medicines dispensed into multi-compartment compliance packs. It is doing this to manage the increased workload and space issues. And is discussing any required changes with people. |
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| 30/03/2020 |
Engagement with other healthcare professionals to meet the needs of the local community |
Added value, Customer and patient focus, Efficiency of processes, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy actively engages with other local healthcare professionals to provide services to meet the needs of the local community. This means people can access advice and treatment for minor ailments more easily. |
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| 20/03/2020 |
Failure to act on health and safety concerns |
Governance, Responsiveness |
Principle 1. Governance, Principle 2. Staff, Principle 3. Premises |
1.1, 2.5, 3.1 |
The pharmacy does not have a working fire alarm. And people in the pharmacy can’t hear the alarm in the adjoining health centre. This poses a health and safety risk to both staff and people visiting the pharmacy and adjoining health centre. The pharmacy does not have an appropriate waste management contract in place. This means that waste is accumulating and poses a risk to staff and the surrounding environment, where it is stored. |
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| 20/12/2019 |
Commitment to continual learning |
Governance, Leadership, Proactive approach, Responsiveness |
Principle 2. Staff |
2.2, 2.4, 2.5 |
Pharmacy team members are encouraged to develop skills relevant to their roles through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards. |
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| 20/12/2019 |
Effective shared learning arrangements to improve patient safety. And continual development of the pharmacy team |
Efficiency of processes, Governance, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 2. Staff |
1.2, 1.3, 2.2, 2.3 |
The pharmacy has robust safety processes. And its team members are committed to sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through regular audit. The pharmacy has robust learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. Pharmacy team members demonstrate how they apply their professional judgement and learning by working in specialised roles focussed on improving outcomes for the people using the pharmacy's services. |
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| 15/08/2019 |
Services designed and delivered to meet specific local health needs |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
This pharmacy delivers exceptional services to the local community, taking into the needs. Delivery of NHS services, in addition to dispensing, are managed in such a way to ensure that patients who would benefit are receiving these services, and all aspects are addressed to improve the benefits patients received from the medication, including compliance with their treatment regime. |
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| 15/08/2019 |
Working in partnership with charities and local groups |
Added value, Customer and patient focus, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Work with charities supporting local patients as well as liaison with local amenities and service providers demonstrates positive outcomes for patients while widening accessibility to pharmacy and other services. |
Details
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| 15/08/2019 |
Close working with other healthcare professionals |
Added value, Customer and patient focus, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2 |
Close working with other healthcare professionals to provide an integrated and holistic service results in benefits for patients. |
Details
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| 15/08/2019 |
Efficiency and safety of processes assured through sound risk assessment and use of staff skills. |
Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.1, 1.2, 1.3, 1.6 |
There is an innovative approach taken to using the Accuracy Checking Technician’s skills, enhanced use of the pharmacy team and thorough and robust record keeping to free up pharmacists’ time to deliver additional services safely, while ensuring that the dispensing and supply of medicines remains safe, and compliance and medicines optimisation is addressed. |
Details
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| 15/08/2019 |
Safeguarding vulnerable patients |
Customer and patient focus, Efficiency of processes, Governance, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance |
1.8 |
Safeguarding vulnerable patients is a clear focus for the pharmacy team. |
Details
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| 15/08/2019 |
Innovative dementia support services |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2, 4.3 |
A range of extended services for people with dementia and their families is aligned to patients' needs and expectations and ensuring patient safety and effective care across all services. |
Details
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| 15/08/2019 |
Staff development and training supported by a strong learning culture. |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff |
2.1, 2.2, 2.3, 2.4, 2.5 |
There is a strong emphasis on training (including extended technician training), development and communication to ensure that highly qualified and skilled individuals are utilised to deliver innovative services to benefit the local community. |
Details
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| 09/08/2019 |
Use of new technology to improve efficiency and effectiveness |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 5. Equipment and facilities |
5.1, 5.2 |
Dispensing is highly automated using 2 robots which are maintained and serviced regularly and providing an efficient dispensing process. There is a range of high specification equipment for extended services which is calibrated and PAT tested annually. These are used in consultation rooms protecting the privacy and dignity of patients. |
Details
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| 26/07/2019 |
Aligning pharmacy services with the needs of the local community |
Customer and patient focus, Innovation, Outcomes for patients, Proactive approach, Responsiveness |
Principle 2. Staff, Principle 4. Services, including medicines management |
2.3, 4.1 |
The pharmacy demonstrates how its services are tailored to the needs of the community and pharmacy team members are committed to providing patient centered services focussing on achieving positive outcomes. |
Details
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| 25/07/2019 |
Premises design, layout and cleanliness |
Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 3. Premises |
3.1, 3.2, 3.3, 3.5 |
The pharmacy premises are safe, properly maintained, clean, hygienic and suitable for the pharmacy services provided. A very professional environment is portrayed with the design and layout of the premises tailored to the services delivered. 3 consultation rooms ensure the privacy and dignity of all patient groups using the various pharmacy services. |
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| 25/07/2019 |
Design and delivery of new services to meet patient needs |
Added value, Customer and patient focus, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 4. Services, including medicines management |
4.1, 4.2, 4.3 |
Service delivery is targeting the needs of the local community and relieving pressure on other services. A large part of the pharmacy workload is dispensing in its various forms, which is highly automated increasing capacity and efficiency. Measures are in place with thorough records kept ensuring the safety of this process. A triaging and treating 'common clinical conditions' service is always available with a competent nurse or pharmacist delivering this. This service demonstrates good quality outcomes for patients in a timely manner while working closely with other healthcare professionals. All aspects of medicines management are well addressed with very thorough audit trails in place to ensure medicines are appropriately stored and supplied. |
Details
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| 25/07/2019 |
Collaborative working with other health services |
Added value, Customer and patient focus, Efficiency of processes, Governance, Innovation, Leadership, Outcomes for patients, Proactive approach, Responsiveness |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 1.2, 4.2 |
Integrated governance procedures are in place which improve patient outcomes and patient safety. Collaborative procedures are in place with other healthcare providers and wider community groups. The pharmacy had a strong focus on medicines optimisation and proactively identified and managed potential risks to patients. |
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