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Pharmacy inspections

Inspection reports and learning from inspections

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Working with other organisations to meet the demand for medicine deliveries

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy is using local military barracks and the parish council for details of appropriately checked volunteers to deliver medicines to local residents. This is in response to a large increase in demand for its medicine delivery service due to COVID-19.

How the pharmacy did this

The pharmacy had meetings with key personnel from the local military barracks and parish council. Both organisations provided a list of appropriately checked volunteers. The pharmacy used a nominated volunteer from each community to collect and deliver prescriptions for people in the local area. Volunteers from the local barracks also agreed to support the pharmacy with deliveries in the same way. This reduced the number of visitors to the pharmacy and supported its team in getting deliveries out.

What difference this made to patients

People receive their medicine without having to leave their own home. And this helps them comply with social distancing guidance. It also reduces the workload for pharmacy staff, allowing them to be more efficient in getting people’s medication ready for them.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications