- 4.2 - Pharmacy services are managed and delivered safely and effectively
Why this is notable practice
The pharmacy is using local military barracks and the parish council for details of appropriately checked volunteers to deliver medicines to local residents. This is in response to a large increase in demand for its medicine delivery service due to COVID-19.
How the pharmacy did this
The pharmacy had meetings with key personnel from the local military barracks and parish council. Both organisations provided a list of appropriately checked volunteers. The pharmacy used a nominated volunteer from each community to collect and deliver prescriptions for people in the local area. Volunteers from the local barracks also agreed to support the pharmacy with deliveries in the same way. This reduced the number of visitors to the pharmacy and supported its team in getting deliveries out.
What difference this made to patients
People receive their medicine without having to leave their own home. And this helps them comply with social distancing guidance. It also reduces the workload for pharmacy staff, allowing them to be more efficient in getting people’s medication ready for them.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: