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Pharmacy inspections

Inspection reports and learning from inspections

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Using video conferencing to help people with diabetes manage their health during Ramadan.

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy is using video conferencing technology to help people with diabetes manage their health during Ramadan.

How the pharmacy did this

The pharmacy had reached out to the local Muslim community during Ramadan. The pharmacist had taken part in video-conference sessions run by a local mosque during the COVID-19 pandemic. He used the question and answer sessions to provide advice to people with diabetes, who were on medication, and chose to fast during Ramadan. He had done this by explaining the added risk of hypoglycaemia for people taking medicines, such as insulin and sulphonylurea drugs. He had also offered some support to help people to fast safely too. For example, he had highlighted, types of high glycaemic foods, which people should try to avoid in their pre-dawn meals.

What difference this made to patients

People are aware of additional risks to their health during periods of fasting. And they are provided with information to assist them in managing their health and wellbeing.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications