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Pharmacy inspections

Inspection reports and learning from inspections

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Using technology to support person centred care

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

As part of its contingency plan, the pharmacy has identified a ‘buddy' pharmacy where people can go if the pharmacy has to close unexpectedly during the COVID-19 pandemic. A system has been set up which allows the pharmacy to share essential information, which the buddy pharmacy might need, to provide safe and effective care.

How the pharmacy did this

The superintendent pharmacist (SI) had set up a system to allow secure remote access to the pharmacy’s patient medication record (PMR). This meant that he was able to support the buddy pharmacy with any queries about specific patients after obtaining their consent. Using fingerprint recognition, he was able to access the PMR through an ‘App’ on his own laptop. A specific code was also required to access the App and view the PMR. Remote access to the PMR enabled the SI to answer queries and support the buddy pharmacy in their decision making.

The pharmacy would have to leave computers switched on for the App to work. So, the SI had reviewed the pharmacy’s security systems to ensure they were robust. Security arrangements included an intruder alarm and security cameras which provided remote visibility of the inside and outside of the pharmacy premises. The alarm system called the SI’s mobile phone continually if activated, up until the alarm activation had been acknowledged.

What difference this made to patients

This helps to ensure people get their medicines and the help and advice they need, if the pharmacy has to close due to the impact of COVID-19.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications