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Pharmacy inspections

Inspection reports and learning from inspections

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Using an electronic application to reduce face-to-face contact time when delivering the flu vaccination service

Pharmacy type


Pharmacy context


Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy is using an application to collect people's pre-consultation information that is required for the seasonal flu vaccination service. This reduces contact time in the pharmacy's consultation room and helps to reduce the risk of transmission of coronavirus.

How the pharmacy did this

The pharmacist had started providing flu vaccinations. The local NHS had funded a new application which allowed the pharmacy to pre-populate the pre-assessment form for the vaccinations. This process was completed ahead of the pharmacist consultation.

The application could be used in two different ways. People could scan a QR code (a two-dimensional version of a barcode made up of black and white pixel patterns), on their own smartphone and enter their own information. Or, the pharmacy team members could enter the person's information in the pharmacy or during a telephone booking.

The application reduced the pharmacist's contact time with the person. This meant reduced infection risk and an increase to the capacity of the pharmacy to deliver a larger number of vaccinations. The Local Pharmaceutical Committee had provided a webinar on the application and also advice about the use of personal protective equipment (PPE). Pharmacists were advised to wear type 2 fluid resistant masks and face shields for sessional use in accordance with the NHS service specification. The pharmacist had adopted suitable hygiene measures so that the consultation room was appropriately clean for each person. And he used alcohol gel or washed his hands before and after each vaccination. Everyone who received the vaccine wore a face covering.

What difference this made to patients

The application reduces the time the person is in the consultation room with the pharmacist. This lessens the risk of transmission of the disease. It also allows the pharmacy to provide more vaccinations and so more people are able to receive the vaccine and be protected against seasonal flu.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications