- 4.2 - Pharmacy services are managed and delivered safely and effectively
Why this is notable practice
The pharmacy is using NHS volunteers and a radio system to manage and organise a queuing system for people coming into the pharmacy. This means the pharmacy is prepared and ready to meet people’s needs when they enter the pharmacy one by one.
How the pharmacy did this
The pharmacy was using the services of a local team of NHS volunteers (all DBS checked) to help manage social distancing and the numbers of people entering the pharmacy. One of the volunteers stood outside the pharmacy door directing people to the village hall opposite. Another volunteer, at the village hall, found out what the customer needed and organised a socially distanced queuing system. The volunteer then discreetly radioed the pharmacy to let the team know what the person required. The pharmacy would then radio back when they were ready, to ask the individual to come into the pharmacy to collect their prescription, ask advice or make their purchase. By doing this some queries could be dealt with over the radio as long as they were not of a confidential nature. The pharmacy also had another volunteer providing deliveries automatically to all age exempt patients.
What difference this made to patients
People are able to access pharmacy services in an organised and efficient manner. They can do this whilst observing safe social distancing and avoiding unnecessary access to the pharmacy.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: