This website uses cookies to help you make the most of your visit.
By continuing to browse without changing your settings, you agree to our use of cookies.
Give me more information

Welcome to our BETA website - tell us what you think and help us improve it

Pharmacy inspections

Inspection reports and learning from inspections

Skip to Content (Press Enter)

Using a radio communication system to support access to pharmacy services

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy is using NHS volunteers and a radio system to manage and organise a queuing system for people coming into the pharmacy. This means the pharmacy is prepared and ready to meet people’s needs when they enter the pharmacy one by one.

How the pharmacy did this

The pharmacy was using the services of a local team of NHS volunteers (all DBS checked) to help manage social distancing and the numbers of people entering the pharmacy. One of the volunteers stood outside the pharmacy door directing people to the village hall opposite. Another volunteer, at the village hall, found out what the customer needed and organised a socially distanced queuing system. The volunteer then discreetly radioed the pharmacy to let the team know what the person required. The pharmacy would then radio back when they were ready, to ask the individual to come into the pharmacy to collect their prescription, ask advice or make their purchase. By doing this some queries could be dealt with over the radio as long as they were not of a confidential nature. The pharmacy also had another volunteer providing deliveries automatically to all age exempt patients.

What difference this made to patients

People are able to access pharmacy services in an organised and efficient manner. They can do this whilst observing safe social distancing and avoiding unnecessary access to the pharmacy.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications