The pharmacy is part of alarge group, and had taken local steps to improve patient care. They provideNHS services.
- 2.5 - Staff are empowered to provide feedback and raise concerns about meeting these standards and other aspects of pharmacy services
Why this is notable practice
The pharmacy team is actively involved in improving the delivery of the pharmacy's services. And it shares solutions and ideas with other pharmacies.
How the pharmacy did this
The team had developed a process whereby when a medicine was unavailable they ensured that the prescriber and patient were informed of this promptly. A letter template was prepared so that informing the GP of the issue was easy to do and asking that they should suggest an alternative. The team had also developed a ‘Manufacturer Can’t Supply’ checklist to ensure that people were not left without medication by reminding the staff of all the steps which needed to be taken. These templates were shared with other local branches in the group.
What difference this made to patients
People were kept up to date about difficulties in obtaining medication and an alternative medicine was sourced where appropriate to prevent people going without their medication.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: