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Pharmacy inspections

Inspection reports and learning from inspections

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Protecting vulnerable people including those from BAME groups.

Pharmacy type


Pharmacy context


Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy team members have measures in place to mitigate risks to vulnerable patients. And are taking care to protect people at higher risk of harm if they were to contract COVID-19. They are doing this by managing the risks of coming into contact with the virus.

How the pharmacy did this

The pharmacy had identified its most vulnerable customers through the information on NHS Summary Care Records and the team’s own knowledge of its patients. Team members had contacted a number of people identified as being at higher risk, including those belonging to black, Asian and minority ethnic (BAME) groups. On contacting these patients, team members had explained to them that they may be at risk of suffering adversely if they caught the virus. And that the pharmacy wanted to reduce the risk of them contracting it. The pharmacy had advised these patients that it could deliver any items they required, and that payment could be taken electronically or over the phone.

What difference this made to patients

Vulnerable people can obtain the items they need from the pharmacy, while the risks of them contracting the virus are reduced.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications