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Pharmacy inspections

Inspection reports and learning from inspections

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Promoting the making of face masks to the public.

Pharmacy type


Pharmacy context


Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is clearly promoting information on how the public can make their own face coverings to help prevent the spread of coronavirus and protect NHS resources.

How the pharmacy did this

Following recent government guidance that people should wear face coverings when in enclosed public spaces and when using public transport, the pharmacy had received an increasing number of requests for face masks from the public. The pharmacy team had created a poster using information from the government website showing various designs that people could use to make their own face coverings. This was placed in the window so that people waiting could see it.

What difference this made to patients

The public are given advice on using and making appropriate face coverings without using valuable resources required by the NHS and carers.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications