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Pharmacy inspections

Inspection reports and learning from inspections

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Pro-active promotion and engagement with healthy living initiatives.

Pharmacy type


Pharmacy context

The pharmacy is in a city suburb next door to a medical centre. It dispenses NHS and private prescriptions. It provides multi-compartmental compliance packs to help people take their medication. And it delivers medication to people’s homes. The pharmacy provides a blood pressure checking service.

Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy team works with community groups to identify and actively promote the health and well being of the local population. The pharmacy clearly displays information relating to a specific health theme. The pharmacy creates attractive themed displays to improve people's awareness about healthy living. And it regularly changes the healthy living topic to support the needs of a wide range of people.

How the pharmacy did this

The team was actively involved in promoting healthy living. The current focus was oral health. The team had created an eye-catching display. This included information on the type of toothpaste to use and how much sugar the average child consumed. It also included details on a range of dental products. Pharmacy team members identfied how parents had been shocked to read about the amount of sugar chidlren consumed. And the display had led to conversations related to reducing sugar intake.

The pharmacy team also worked with community groups to identify and actively promote the health and wellbeing of the local population. An alcohol awareness campaign had included the team asking people to use water to measure out what they thought one unit of alcohol looked like. Many people were unaware of the volume of alcohol in one unit. This triggered several conversations with the team about the health impact of alcohol.

The group were working on an initiative focusing on childhood obesity. And they were liaising with local schools and scout groups to promote this. The pharmacy had trained the team members to take people's blood pressure readings. The team's training included when it was necessary to refer the person to their GP.

What difference this made to patients

People vising the pharmacy are able to engage in conversations about leading a healthy lifestyle. And they receive support and guidance to help them make postive steps to improve their health and wellbeing. The collabroative work with local schools helps to promote the role of community pharmacy to the local community.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications