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Pharmacy inspections

Inspection reports and learning from inspections

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Managing access to pharmacy services safely

Pharmacy type


Pharmacy context


Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is managing the increase in demand for over-the-counter medicines and health and personal care products. It is doing this to minimise the risk of contact these people have with other people attending the pharmacy to collect prescriptions.

How the pharmacy did this

The pharmacy’s over-the-counter (OTC) business had increased significantly during the COVID-19 pandemic. The pharmacy controlled the number of people going into the premises at any one time. People were directed to a counter at the front of the premises if they needed to purchase something. And a counter at the rear of the premises was used by people collecting their prescriptions. The positioning of the two counters allowed two separate routes in and out of the pharmacy.

What difference this made to patients

People feel confident they can follow social distancing guidance effectively when using the pharmacy. And they can obtain their medicines efficiently as pharmacy team members focus on attending to people at each counter. And people can feel confident

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications