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Pharmacy inspections

Inspection reports and learning from inspections

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Following social distancing guidelines by offering a delivery service to people waiting in their cars

Pharmacy type


Pharmacy context


Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

The pharmacy is ensuring people maintain a safe social distance whilst they wait for their prescription to be dispensed by taking prescriptions to people waiting in their cars.

How the pharmacy did this

People who had submitted prescriptions to be dispensed were asked to wait in a safe place away from others for their medicines to be supplied. The pharmacy had a large car park situated to the side of the building. It was utilising this facility by asking people to return to their cars and wait whilst their prescription was dispensed. As part of the prescription hand in process the pharmacy took each car’s registration plate details so that team members could identify the correct recipient quickly and easily.

What difference this made to patients

People can wait for prescriptions in a safe place away from others. They receive a more efficient service as staff can locate people waiting in their cars easily.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications