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The pharmacy has a well organised system which helps it to effectively manage the number of people presenting for the COVID-19 vaccination service.

The pharmacy improves local awareness about the availability and benefits of COVID-19 Vaccinations. It uses a variety of methods to communicate with people who may be more difficult to reach.

The pharmacy is using a simple but effective way to reduce the risk of people leaving the premises prematurely following their COVID-19 booster vaccination. This ensures people remain for post-vaccination observations for at least 15 minutes.

The pharmacy uses a screening process to help identify people who are experiencing vaccine related anxiety. This means team members are available to support people who may be at an increased risk of fainting when attending for their COVID-19 vaccination.

The pharmacy recognises the potential risks with providing two different types of vaccine to people. And the need to ensure that people are given the correct one. So, it has created two separate patient journeys and colour coded each one. This means that it is clear to people and staff which vaccine is required for each person.

The pharmacy is pro-active in identifying specific areas within the local community which have low rates of uptake of COVID-19 vaccinations. It does this by reviewing published data to inform its discussions with the local authority. And to help plan where vaccination pop-up sites are most needed.

The pharmacy has robust procedures which support the responsible pharmacist (RP) in their role. And ensure that whilst acting as RP they have full understanding and oversight of the COVID-19 vaccination service.

GPhC engagement indicates that a good quality pharmacy-led COVID-19 vaccination site is one which has

• Clear leadership. The service has been well thought through with a clearly articulated written plan. The plan is person centred. It identifies and mitigates for the potential risks involved in providing the service. And everyone involved understands their roles and responsibilities.

• A well trained and well-motivated team. Team members are fully trained for their individual roles and have a good understanding of the service as a whole. The team regularly reviews the service so that it can modify it quickly to adapt to changing circumstances. And there is a culture of continuous improvement.

• A well-designed, well laid-out and well managed site. It has enough space for people to progress through the vaccination process in a logical fashion, while maintaining social distancing. And people do not unnecessarily cross paths with others. The site has regular robust cleaning routines and the patient journey is well thought through. People can find the site without difficulty, park easily and know what to expect when they get there. People are made welcome and are dealt with thoughtfully, efficiently and speedily throughout the service.

The pharmacy has updated its website to provide clear, comprehensive information about the vaccination service. It has done this so that people can access the information they need on the vaccination process. And by providing them with information the pharmacy is encouraging people to be vaccinated.

The pharmacy team has a good working relationship with the team in the nearby medical centre. It uses this working relationship to share any concerns it has about vulnerable people, to help ensure they are safeguarded. The pharmacy team also pass on information to people about the services provided at the medical centre.