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Pharmacy inspections

Inspection reports and learning from inspections

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Using the pharmacy website to explain the vaccination process to people and help them report any side effects

Pharmacy type

Community

Pharmacy context

COVID-19

Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy has updated its website to provide clear, comprehensive information about the vaccination service. It has done this so that people can access the information they need on the vaccination process. And by providing them with information the pharmacy is encouraging people to be vaccinated.

How the pharmacy did this

The pharmacy had updated its website to provide comprehensive information on the vaccination service. This had included easy to follow directions to help people book their vaccination through the National Booking System. And it had also included, images of the patient journey through the vaccination process itself. The website had also included a patient information leaflet for the vaccine and consent forms. And it provided an easy to use platform for people to inform the pharmacy if they thought they had experienced any side effects. After being vaccinated someone had notified the pharmacy, through the website, that they had developed a rash. The vaccination team monitored the website regularly and immediately contacted the person to verify that they were well. It then reported it on the yellow card system.

The pharmacy had contacted people who used its other services to let them know that it was offering a vaccination service. And it had explained the booking process to them and encouraged them to take up the offer of a vaccine when their turn came. Through making this additional contact the pharmacy had reached several people from earlier cohorts who hadn’t been vaccinated.

What difference this made to patients

People are provided with clear and easy to understand information on the vaccination process. And by having access to this information people understand the process and have a better understanding of what to expect. And so are less likely to be anxious about it.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications