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Pharmacy inspections

Inspection reports and learning from inspections

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Encouraging vaccine uptake in areas where there is a high COVID infection rate.

Pharmacy type


Pharmacy context



Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy has responded to the high number of COVID-19 cases in the local area by encouraging people to take up the offer of a vaccine. Team members are providing people with information and reassurance to dispel misinformation and support the local vaccination programme

How the pharmacy did this

The pharmacy had obtained posters and leaflets promoting the uptake of the vaccine, with messages such as 'join the millions already vaccinated’. And it was dispelling the myths about vaccines. It had displayed posters in the pharmacy's window, on its door and at the medicine counter. And team members had given out leaflets to people using the pharmacy, including those collecting the free NHS lateral flow tests. Members of the pharmacy team translated the information to non-English speaking people and directed people to the Government website where written translations of the information was available.

All members of the team had been vaccinated themselves. So, they could provide additional reassurance to people about the vaccine’s side effects. They knew where the local vaccination sites were and helped people understand how they could go about getting vaccinated.

What difference this made to patients

People are provided with clear and easy to understand information about vaccination. And this is helping to increase the uptake of vaccines in the area. This will help to reduce the transmission of the virus and protect people’s health.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications