| 06/04/2021 |
Using reviews to improve the efficiency of the vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy undertakes regular reviews of its COVID-19 vaccination service. It uses the information from these reviews to help inform the patient journey through the service. This means that people spend less time in the pharmacy and more people can be vaccinated. |
Details
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| 06/04/2021 |
Working collaboratively with others to ensure potentially vulnerable people are supported and are able to access healthcare services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy team has a good working relationship with the team in the nearby medical centre. It uses this working relationship to share any concerns it has about vulnerable people, to help ensure they are safeguarded. The pharmacy team also pass on information to people about the services provided at the medical centre. |
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| 26/03/2021 |
Developing an assessment tool to support the care of people suffering an anaphylactic reaction to a vaccination |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using continual learning and reflection processes to support good clinical record keeping. And to help ensure consistency in the way team members manage people who may experience an anaphylactic reaction following a vaccination. |
Details
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| 26/03/2021 |
Working with external stakeholders and local leaders to increase take-up of the COVID-19 vaccination in some groups within the BAME community. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy works with external stakeholders to identify and attempt to overcome the barriers to COVID-19 vaccination amongst groups within the local black and minority ethnic (BAME) community. The lead pharmacist works with the local community to identify locations that are suitable for outreach vaccination clinics and is working with NHSE to develop the service. This is so people can access the service in an environment they are comfortable in and which is familiar to them. |
Details
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| 26/03/2021 |
Preparing well before launching a COVID-19 vaccination service. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy learns from the experiences of other COVID-19 vaccination sites and is well prepared for the launch of its vaccination service. It anticipates that on the first two days of the service it may need to provide fewer vaccinations to give team members enough time to become clear about their roles and responsibilities. And to become proficient in the procedures they should follow. This is to ensure that in the days and weeks following the pharmacy can deliver the service as safely and efficiently as possible. |
Details
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| 26/03/2021 |
Undertaking changes to the working patterns of pharmacy team members as a result of COVID-19 vaccinations and regular lateral flow testing. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
All members of the pharmacy team are vaccinated against COVID-19 and carry out twice weekly lateral flow tests. They continually risk assess their working practices and have identified that it is no longer necessary for the pharmacy to work in two separate groups and can now work as a whole team again. This means that the pharmacy has a more effective balance of workforce cover every day. And is helping the pharmacy team to get back to ‘normal’. |
Details
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| 10/03/2021 |
Ensuring vaccinators have the required training and competency to safely and effectively deliver COVID-19 vaccinations |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy has assurance that healthcare professionals working as vaccinators at a COVID-19 vaccination centre have the required training and competency to deliver a safe and effective service. |
Details
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| 10/03/2021 |
Using adverse incidents to make improvements to stock management at a COVID-19 vaccination centre |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.2 |
The pharmacy uses information from adverse incidents and other pharmacies to continually share learning. And to make changes to the way the COVID-19 vaccination service operates. |
Details
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| 10/03/2021 |
Using health promotion material to give people information of vaccine side-effects and to inform consent |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy uses health campaign material and information about the vaccine from the government to ensure that people have all the information they need to give informed consent before they have their COVID-19 vaccination. It also reminds people of the need for “hands, face, space” after the vaccination, to remind them that anyone can spread the virus, whether vaccinated or not. |
Details
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| 10/03/2021 |
Sending regular communication bulletins so that members of the COVID-19 vaccination team are kept up to date |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.4 |
There are many different people who work as part of the team at the pharmacy’s COVID-19 vaccination site, and they work a variety of shifts. The pharmacy keeps the team members up to date using email and instant messages, so they are well informed on what is happening at the centre. |
Details
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| 10/03/2021 |
Supporting the COVID-19 vaccination centre by diverting queries from members of the public to a dedicated telephone line |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy acts quickly to resolve any issues that it identifies with the COVID-19 vaccination service, and takes steps to ensure the service doesn’t affect the day-to-day running of the pharmacy. People can telephone the COVID-19 vaccination centre directly. This means calls about the service do not impact on people needing to speak to a team member about a different matter. |
Details
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| 07/03/2021 |
Using QR code to improve feedback from people being vaccinated |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.4 |
The pharmacy is running a COVID-19 vaccination service from associated premises. It is using a card with a quick response (QR) code on it to obtain feedback about the service. This provides people with the opportunity to provide feedback without unnecessarily prolonging their visit to the vaccination centre. And it avoids unnecessary handling of paper forms. By giving their feedback after they get home, people also have a chance to fully reflect on the service provided. |
Details
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| 07/03/2021 |
Using an App to organise the volunteers for a vaccination service |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy has a well organised team of volunteers to support the COVID-19 vaccination service. The volunteers are clear about their roles and responsibilities and so provide valuable support to the pharmacy team. |
Details
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| 26/02/2021 |
Sharing learning and driving improvement through regular team meetings |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.2 |
The pharmacy is holding regular clinical governance meetings to help manage the risks associated with providing its services during a national pandemic. It uses these meetings as an opportunity to share learning and to drive improvement. |
Details
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| 26/02/2021 |
Multi-agency working to support COVID-19 vaccine uptake rates |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is actively working with a local Imam, and with the support of the local NHS Clinical Commissioning Group (CCG) to encourage people to attend when called for their COVID-19 vaccination. |
Details
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| 26/02/2021 |
Observation audits contributing to the safe and effective running of a COVID-19 Pharmacy-led vaccination site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.2 |
The pharmacy is using ongoing observation audits to support the safe and effective running of its COVID-19 vaccination site. It is sharing the learning from these audits to help inform practice and to continually drive improvement. |
Details
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| 26/02/2021 |
Implementing a tracking system for COVID-19 vaccination stock |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.3 |
The pharmacy acts on its risk assessments and it has a system in place to monitor the time that each vial of the COVID-19 vaccination has been out of the medical fridge. This ensures that vaccinators use the contents of each vial within the recommended six-hour period following removal from the cold chain environment. |
Details
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| 26/02/2021 |
Updating the pharmacy's website to ensure the location of its COVID-19 vaccination site is clear |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is using its website to clearly communicate information about its COVID-19 vaccination service. This helps to ensure the service is accessible to people. |
Details
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| 26/02/2021 |
Providing safe access to all pharmacy services when providing a COVID-19 vaccination service at a registered premises |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy risk assesses the delivery of all of its services. It does this to ensure it delivers its existing services safely and effectively, while also delivering a safe and effective COVID-19 vaccination service. |
Details
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| 26/02/2021 |
Establishing effective communication channels to gain feedback and improve services. |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.4 |
The pharmacy is using open and honest communication channels with its team members. These are two way and the pharmacy uses them to review the efficiency of its services. This includes its COVID-19 vaccination service. It also seeks information from other pharmacy teams so that it can learn and improve further. |
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