| 01/12/2020 |
Managing the risks associated with providing a medicine delivery service during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is a distance selling pharmacy which delivers all of its medicines to people. It has processes in place to identify the risks of providing its delivery service during a pandemic. And it acts in a timely manner to manage these risks by making long-term changes to its procedures. |
Details
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| 17/11/2020 |
Working collobratively to coordinate the seasonal flu vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy works closely with the local GP surgery to provide its flu vaccination clinic sessions at different times to the surgery. This helps to ensure people can easily access the service. |
Details
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| 17/11/2020 |
Providing an out-of-hours palliative care medicines service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy provides a comprehensive out-of-hours palliative care medicines service to help people who are struggling to access end-of-life medicines because of the COVID-19 pandemic. |
Details
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| 10/11/2020 |
Reviewing the supply of medicines in multi-compartment compliance packs through the use of risk assessments |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy uses risk assessments to manage the volume of multi-compartment compliance packs it supplies. It uses the risk assessments to ensure that it can focus the service on those people whose health would benefit from having their medicines dispensed in this way. And it is able to use its resources more effectively by reducing the number of packs dispensed for people who don’t need them. |
Details
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| 10/11/2020 |
Adapting the way an INR testing service is provided during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy provides a warfarin INR testing service to support the local GP teams. The Superintendent Pharmacist (SI) has adapted the way the service is provided to help support continual access during the COVID-19 pandemic. |
Details
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| 03/11/2020 |
Using the consultation room safely to deliver flu vaccinations and other services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy provides assurances to people and to its team members, that its consultation room can be used safely. This means it is able to reintroduce many of its services confidently, including a flu vaccination service. It conducts a thorough assessment of the risks to the people accessing these services and to its team members. And it has measures in place to keep them safe. |
Details
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| 26/10/2020 |
Using a live-chat function as an alternative to telephone calls |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is constantly reviewing the ways in which people can easily contact the pharmacy team and improve accessibility to its services. The pharmacy has a live-chat option available for people to communicate with the team when the telephone lines are busy. |
Details
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| 26/10/2020 |
Providing the flu vaccination service offsite |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is working with a local business to deliver the seasonal flu vaccination service offsite. It identifies and manages the risks associated with providing the service at a distance well. This includes processes to reduce the risk of spreading COVID-19. |
Details
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| 17/10/2020 |
Using online video consultations to enhance access to vaccination services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers consultations via a secure online video communications system. By offering online consultations it can provide advice and support to people before they visit the pharmacy for their vaccinations. This reduces the time spent in the pharmacy. |
Details
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| 17/10/2020 |
Using an electronic application to reduce face-to-face contact time when delivering the flu vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is using an application to collect people's pre-consultation information that is required for the seasonal flu vaccination service. This reduces contact time in the pharmacy's consultation room and helps to reduce the risk of transmission of coronavirus. |
Details
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| 17/10/2020 |
Support for provisionally registered pharmacists |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The company is providing continuous support for a provisionally registered pharmacist during the demanding circumstances of the COVID-19 pandemic. Changes to planned working patterns are discussed with the provisionally registered pharmacist and are only implemented by mutual agreement. |
Details
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| 03/10/2020 |
Changing the layout of the consultation room to prepare for the flu vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has appropriate measures in place to safely manage the risks associated with delivering a flu vaccination service during the COVID-19 pandemic. |
Details
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| 26/09/2020 |
Introducing services to meet the needs of the local population |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy identifies opportunities to increase the range of services offered to meet the needs of the local population and it acts to introduce new services. |
Details
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| 26/09/2020 |
Investing time in learning and development to support the delivery of pharmacy services |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy uses time released by a shift in workload during the COVID-19 pandemic to further support the learning and development of its team members. The pharmacy plans to use the team members' new skills to introduce services, when they can resume safely. |
Details
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| 07/08/2020 |
Providing advice to care homes about the pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working closely with care home staff. They are regularly sharing information from Public Health England (PHE) and the World Health Organisation (WHO) as well as other information sources. The team put the information into a format which is more accessible to care home staff. |
Details
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| 07/08/2020 |
Efficient supply of acute and urgent medicines |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy ensures people receive their acute and urgent medicines as soon as possible without unnecessary waiting in the pharmacy following telephone consultations with GPs. |
Details
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| 07/08/2020 |
Effective record keeping associated with the supply of medicines in compliance packs during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is considering the risks associated with the supply of medicines to vulnerable people during the pandemic. And it has implemented a system to help manage these risks should pharmacy team members be required to self-isolate during the COVID-19 pandemic. |
Details
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| 07/08/2020 |
Providing people with ways to clean the equipment they use when accessing pharmacy services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is maintaining good hygiene standards by ensuring that items in frequent use by many different people are kept clean. They are doing this to reduce the risk of spreading COVID-19 via the people using them. |
Details
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| 07/08/2020 |
Providing a disinfection footwell for delivery drivers when accessing the pharmacy |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is identifying and minimising the risks associated with making regular deliveries to care homes. And it is taking a number of steps to mitigate the risks identified. It is minimising the risk of spreading COVID-19 by adopting a series of hygiene measures for the team to follow. |
Details
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| 07/08/2020 |
Protecting people's safety by providing a Safe Space |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.8 |
The pharmacy promotes the ‘Safe Space’ initiative and is proactive in keeping the victims of domestic abuse safe. |
Details
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