| 22/07/2021 |
Ensuring that team members have quick and easy access to anaphylaxis kits in an emergency. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
Anaphylaxis kits are co-located in the vaccination room and in the post-vaccination area (which is the main part of the pharmacy) which ensures that those trained to administer adrenaline injections can access them quickly while minimising the impact on the COVID-19 vaccination service. |
Details
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| 22/07/2021 |
Using different colour codes to map out the patient journey for different vaccines at a vaccination site |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy recognises the potential risks with providing two different types of vaccine to people. And the need to ensure that people are given the correct one. So, it has created two separate patient journeys and colour coded each one. This means that it is clear to people and staff which vaccine is required for each person. |
Details
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| 21/07/2021 |
Using learning from the COVID pandemic to inform pharmacy design |
Coronavirus (COVID-19) |
Principle 3. Premises |
3.3 |
The pharmacy is designed with features to support its team members in following good infection control measures. It provides a professional and controlled environment for delivering healthcare services. |
Details
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| 21/07/2021 |
Improving the COVID-19 vaccination uptake rate by providing pop-up clinics within local communities |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is pro-active in identifying specific areas within the local community which have low rates of uptake of COVID-19 vaccinations. It does this by reviewing published data to inform its discussions with the local authority. And to help plan where vaccination pop-up sites are most needed. |
Details
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| 12/06/2021 |
Using phased return arrangements to support team members returning to work during the pandemic |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy supports team members returning to work after a long absence through the introduction of a phased return. And these team members are allocated tasks they feel confident completing. |
Details
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| 08/06/2021 |
Supporting the role of the Responsible Pharmacist when providing a COVID-19 vaccination service from registered premises. |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.3 |
The pharmacy has robust procedures which support the responsible pharmacist (RP) in their role. And ensure that whilst acting as RP they have full understanding and oversight of the COVID-19 vaccination service. |
Details
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| 08/06/2021 |
Encouraging vaccine uptake in areas where there is a high COVID infection rate. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has responded to the high number of COVID-19 cases in the local area by encouraging people to take up the offer of a vaccine. Team members are providing people with information and reassurance to dispel misinformation and support the local vaccination programme |
Details
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| 14/05/2021 |
The GPhC Notable Practice Pharmacy- Top Tips for a Vaccination Site |
Coronavirus (COVID-19), Efficiency of processes |
Principle 1. Governance, Principle 2. Staff, Principle 4. Services, including medicines management |
1.1, 1.3, 2.1, 2.4, 4.2 |
GPhC engagement indicates that a good quality pharmacy-led COVID-19 vaccination site is one which has • Clear leadership. The service has been well thought through with a clearly articulated written plan. The plan is person centred. It identifies and mitigates for the potential risks involved in providing the service. And everyone involved understands their roles and responsibilities. • A well trained and well-motivated team. Team members are fully trained for their individual roles and have a good understanding of the service as a whole. The team regularly reviews the service so that it can modify it quickly to adapt to changing circumstances. And there is a culture of continuous improvement. • A well-designed, well laid-out and well managed site. It has enough space for people to progress through the vaccination process in a logical fashion, while maintaining social distancing. And people do not unnecessarily cross paths with others. The site has regular robust cleaning routines and the patient journey is well thought through. People can find the site without difficulty, park easily and know what to expect when they get there. People are made welcome and are dealt with thoughtfully, efficiently and speedily throughout the service. |
Details
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| 20/04/2021 |
Adapting the vaccination patient journey by moving vaccinators between people to improve efficiency, rather than moving the people |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has adapted the way people use the vaccination service to make it easier and more efficient. It has designed the service around the person being vaccinated by moving vaccinators between people waiting to be vaccinated rather than the other way around. |
Details
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| 20/04/2021 |
Using the pharmacy website to explain the vaccination process to people and help them report any side effects |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has updated its website to provide clear, comprehensive information about the vaccination service. It has done this so that people can access the information they need on the vaccination process. And by providing them with information the pharmacy is encouraging people to be vaccinated. |
Details
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| 06/04/2021 |
Using reviews to improve the efficiency of the vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy undertakes regular reviews of its COVID-19 vaccination service. It uses the information from these reviews to help inform the patient journey through the service. This means that people spend less time in the pharmacy and more people can be vaccinated. |
Details
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| 06/04/2021 |
Working collaboratively with others to ensure potentially vulnerable people are supported and are able to access healthcare services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy team has a good working relationship with the team in the nearby medical centre. It uses this working relationship to share any concerns it has about vulnerable people, to help ensure they are safeguarded. The pharmacy team also pass on information to people about the services provided at the medical centre. |
Details
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| 26/03/2021 |
Developing an assessment tool to support the care of people suffering an anaphylactic reaction to a vaccination |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using continual learning and reflection processes to support good clinical record keeping. And to help ensure consistency in the way team members manage people who may experience an anaphylactic reaction following a vaccination. |
Details
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| 26/03/2021 |
Working with external stakeholders and local leaders to increase take-up of the COVID-19 vaccination in some groups within the BAME community. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy works with external stakeholders to identify and attempt to overcome the barriers to COVID-19 vaccination amongst groups within the local black and minority ethnic (BAME) community. The lead pharmacist works with the local community to identify locations that are suitable for outreach vaccination clinics and is working with NHSE to develop the service. This is so people can access the service in an environment they are comfortable in and which is familiar to them. |
Details
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| 26/03/2021 |
Preparing well before launching a COVID-19 vaccination service. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy learns from the experiences of other COVID-19 vaccination sites and is well prepared for the launch of its vaccination service. It anticipates that on the first two days of the service it may need to provide fewer vaccinations to give team members enough time to become clear about their roles and responsibilities. And to become proficient in the procedures they should follow. This is to ensure that in the days and weeks following the pharmacy can deliver the service as safely and efficiently as possible. |
Details
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| 26/03/2021 |
Undertaking changes to the working patterns of pharmacy team members as a result of COVID-19 vaccinations and regular lateral flow testing. |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
All members of the pharmacy team are vaccinated against COVID-19 and carry out twice weekly lateral flow tests. They continually risk assess their working practices and have identified that it is no longer necessary for the pharmacy to work in two separate groups and can now work as a whole team again. This means that the pharmacy has a more effective balance of workforce cover every day. And is helping the pharmacy team to get back to ‘normal’. |
Details
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| 10/03/2021 |
Ensuring vaccinators have the required training and competency to safely and effectively deliver COVID-19 vaccinations |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy has assurance that healthcare professionals working as vaccinators at a COVID-19 vaccination centre have the required training and competency to deliver a safe and effective service. |
Details
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| 10/03/2021 |
Using adverse incidents to make improvements to stock management at a COVID-19 vaccination centre |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.2 |
The pharmacy uses information from adverse incidents and other pharmacies to continually share learning. And to make changes to the way the COVID-19 vaccination service operates. |
Details
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| 10/03/2021 |
Using health promotion material to give people information of vaccine side-effects and to inform consent |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy uses health campaign material and information about the vaccine from the government to ensure that people have all the information they need to give informed consent before they have their COVID-19 vaccination. It also reminds people of the need for “hands, face, space” after the vaccination, to remind them that anyone can spread the virus, whether vaccinated or not. |
Details
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| 10/03/2021 |
Sending regular communication bulletins so that members of the COVID-19 vaccination team are kept up to date |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.4 |
There are many different people who work as part of the team at the pharmacy’s COVID-19 vaccination site, and they work a variety of shifts. The pharmacy keeps the team members up to date using email and instant messages, so they are well informed on what is happening at the centre. |
Details
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