| 26/10/2020 |
Using a live-chat function as an alternative to telephone calls |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is constantly reviewing the ways in which people can easily contact the pharmacy team and improve accessibility to its services. The pharmacy has a live-chat option available for people to communicate with the team when the telephone lines are busy. |
Details
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| 26/10/2020 |
Providing the flu vaccination service offsite |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is working with a local business to deliver the seasonal flu vaccination service offsite. It identifies and manages the risks associated with providing the service at a distance well. This includes processes to reduce the risk of spreading COVID-19. |
Details
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| 17/10/2020 |
Using online video consultations to enhance access to vaccination services |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy offers consultations via a secure online video communications system. By offering online consultations it can provide advice and support to people before they visit the pharmacy for their vaccinations. This reduces the time spent in the pharmacy. |
Details
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| 17/10/2020 |
Using an electronic application to reduce face-to-face contact time when delivering the flu vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is using an application to collect people's pre-consultation information that is required for the seasonal flu vaccination service. This reduces contact time in the pharmacy's consultation room and helps to reduce the risk of transmission of coronavirus. |
Details
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| 17/10/2020 |
Support for provisionally registered pharmacists |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The company is providing continuous support for a provisionally registered pharmacist during the demanding circumstances of the COVID-19 pandemic. Changes to planned working patterns are discussed with the provisionally registered pharmacist and are only implemented by mutual agreement. |
Details
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| 03/10/2020 |
Changing the layout of the consultation room to prepare for the flu vaccination service |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy has appropriate measures in place to safely manage the risks associated with delivering a flu vaccination service during the COVID-19 pandemic. |
Details
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| 26/09/2020 |
Introducing services to meet the needs of the local population |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy identifies opportunities to increase the range of services offered to meet the needs of the local population and it acts to introduce new services. |
Details
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| 26/09/2020 |
Investing time in learning and development to support the delivery of pharmacy services |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.2 |
The pharmacy uses time released by a shift in workload during the COVID-19 pandemic to further support the learning and development of its team members. The pharmacy plans to use the team members' new skills to introduce services, when they can resume safely. |
Details
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| 07/08/2020 |
Providing advice to care homes about the pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is working closely with care home staff. They are regularly sharing information from Public Health England (PHE) and the World Health Organisation (WHO) as well as other information sources. The team put the information into a format which is more accessible to care home staff. |
Details
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| 07/08/2020 |
Efficient supply of acute and urgent medicines |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy ensures people receive their acute and urgent medicines as soon as possible without unnecessary waiting in the pharmacy following telephone consultations with GPs. |
Details
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| 07/08/2020 |
Effective record keeping associated with the supply of medicines in compliance packs during a pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is considering the risks associated with the supply of medicines to vulnerable people during the pandemic. And it has implemented a system to help manage these risks should pharmacy team members be required to self-isolate during the COVID-19 pandemic. |
Details
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| 07/08/2020 |
Providing people with ways to clean the equipment they use when accessing pharmacy services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is maintaining good hygiene standards by ensuring that items in frequent use by many different people are kept clean. They are doing this to reduce the risk of spreading COVID-19 via the people using them. |
Details
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| 07/08/2020 |
Providing a disinfection footwell for delivery drivers when accessing the pharmacy |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is identifying and minimising the risks associated with making regular deliveries to care homes. And it is taking a number of steps to mitigate the risks identified. It is minimising the risk of spreading COVID-19 by adopting a series of hygiene measures for the team to follow. |
Details
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| 07/08/2020 |
Protecting people's safety by providing a Safe Space |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.8 |
The pharmacy promotes the ‘Safe Space’ initiative and is proactive in keeping the victims of domestic abuse safe. |
Details
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| 07/08/2020 |
Providing information and reducing avoidable visits to the pharmacy |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has measures in place to help the team manage its workload effectively and keep people informed about the availability of their medicines. These measures also reduce the number of visits people make to the pharmacy and so help to reduce the risk of transmitting the virus. |
Details
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| 31/07/2020 |
Providing accessible information to people |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is helping people understand and comply with public health messages during the COVID-19 pandemic. |
Details
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| 31/07/2020 |
Reviewing suitability of the pharmacy environment for vaccination services |
Coronavirus (COVID-19) |
Principle 3. Premises |
3.1 |
The pharmacy is reintroducing services which it had been unable to provide during the height of the COVID-19 pandemic. Services include the completion of travel vaccination schedules and Hepatitis B vaccinations to healthcare professionals returning to work. It is risk assessing the way in which services are managed so they can be delivered safely. And it is doing this by taking procedural and environmental factors into account. This includes the pharmacy’s layout, the suitability of its consultation rooms and the air quality within them. It is also ensuring that its services are provided in accordance with up-to-date and relevant published guidance. |
Details
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| 31/07/2020 |
Using individual risk assessments to inform safe working practices |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy uses individual team risk assessments to identify changes needed to the work environment to protect team members who are at greater risk of serious illness if they contract COVID-19. |
Details
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| 27/07/2020 |
Risk assessment and forward planning for a flu vaccination service |
Coronavirus (COVID-19) |
Principle 1. Governance, Principle 4. Services, including medicines management |
1.1, 4.1 |
The pharmacy is planning ahead for the upcoming flu vaccination service. It is reviewing its procedures to ensure that it can deliver the service safely and effectively while protecting team members and patients from the risk of coronavirus transmission. |
Details
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| 27/07/2020 |
Risk assessing the reintroduction of clinical services |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacist is identifying the risks involved in delivering face-to face services. They are assessing these risks and are re-introducing services where the risks can be managed and the service is as non-contact as possible. |
Details
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