- 4.1 - The pharmacy services provided are accessible to patients and the public
Why this is notable practice
The pharmacy works closely with the local GP surgery to provide its flu vaccination clinic sessions at different times to the surgery. This helps to ensure people can easily access the service.
How the pharmacy did this
Pharmacy team members worked closely with the team at the local GP surgery to coordinate the times during the week when they provided their flu vaccination clinics. They organised the pharmacy’s clinics to run at different times to the clinics being provided by the surgery. These times included evening and weekend sessions. Their coordinated approach meant that flu vaccinations were available to people who worked during normal business hours. Or, to people who had missed the surgeries vaccination clinics. The pharmacist also targeted people who were self-isolating and were unable to attend clinics in the usual settings. This included carrying out vaccinations at a local care home to both residents and staff.
What difference this made to patients
The pharmacy’s coordinated approach provides greater access to people who may otherwise have difficulty attending a clinic during the traditional working day. The collaborative working to coordinate the seasonal flu vaccination service also means vaccinations have been made available to as many people as possible in the local community.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: