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Pharmacy inspections

Inspection reports and learning from inspections

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Using long 'Grabbers' to hand medicines to delivery service patients at a distance.

Pharmacy type


Pharmacy context

COVID-19 notable practice

Relevant standards

  • 4.2 - Pharmacy services are managed and delivered safely and effectively

Why this is notable practice

Delivery drivers are using extra-long ‘grabber’ tools to maintain social distancing when hand medicines to people who are unable to bend down and get their medicines from the doorstep.

How the pharmacy did this

The pharmacy had provided its medicine delivery drivers with extra-long ‘grabber’ tools. The drivers had been able to use these to hand appropriately packaged medicines directly to any patients who were unable to bend down to pick them up from the doorstep.

What difference this made to patients

People who are unable to bend down to get medicines off the doorstep are handed their medicines safely from the end of the grabber. This allows appropriate social distancing and so reduces the risk of the transfer of coronavirus. It also reduces the risk of patients harming themselves by attempting to bend down to retrieve their medicines.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications