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Pharmacy inspections

Inspection reports and learning from inspections

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Providing a simple guide to managing contingency arrangements to team members.

Pharmacy type

Community

Pharmacy context

​COVID-19

Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The superintendent pharmacist (SI) has provided a simplified version of the pharmacy’s COVID-19 contingency plan. This will be easier for the team to follow, in the event that the SI is unable to attend the pharmacy.

How the pharmacy did this

The SI was the pharmacy owner and regular pharmacist. He was aware that if he was unable to attend the pharmacy the team would need to act quickly and follow the key points from the pharmacy’s contingency plan. But the original plan was lengthy. So, to support the team the SI had captured the key points on an A4 document. Key points included details of people the team needed to contact and information about how to access certain systems. The SI had shared the plan with the pharmacy team members. And had displayed the document in a prominent position for them to refer to.

What difference this made to patients

If the SI is not able to attend the pharmacy in person the team have the information readily available to know what to do and who to speak to. So, the pharmacy can continue to provide pharmacy services safely and effectively.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications