Pharmacy type
Community
Pharmacy context
COVID-19
Relevant standards
- 4.2 - Pharmacy services are managed and delivered safely and effectively
Why this is notable practice
The pharmacy has reviewed and improved its arrangements for delivering medicines to vulnerable patients during the Covid-19 pandemic.
How the pharmacy did this
The pharmacy is in a rural area. It has identified that vulnerable older people who have been advised to self-isolate during the covid-19 pandemic are not always able to rely on friends or relatives to collect their medicine from the pharmacy. The pharmacy has reviewed its delivery service. It has employed an extra driver. And is automatically offering to deliver medicines to all people over the age of 70. The pharmacy has also set up a way for people to pay for basic healthcare items and toiletries over the telephone. And it is delivering these items to people within the same vulnerable group.
What difference this made to patients
People over 70 who are needing to self-isolate receive priority deliveries of their medicine. They do not need to worry about relying on a friend or relative to pick up medicine from the pharmacy on their behalf.
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: