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Pharmacy inspections

Inspection reports and learning from inspections

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Supporting access to services through robust hygiene processes

Pharmacy type


Pharmacy context


Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is actively reducing the risk of transmission of COVID-19 by ensuring everyone coming into the premises has sanitised their hands. Further measures are taken to ensure that hygiene is maintained. And team members and people visiting the pharmacy are protected when using the consultation room.

How the pharmacy did this

The pharmacy had installed an automatic, contactless hand sanitiser unit at its entrance and everyone entering the pharmacy was required to use it. They could also use it on exit. The unit was battery operated. And when people placed their hands under it, the unit’s sensor was activated to deliver an automatic dose of sanitiser fluid.

The pharmacy team had stored all the protective equipment required for private consultations next to the consultation room. This was so it could be accessed easily without unnecessary handling. And included gloves, aprons, face shields and type II fluid-resistant masks. Appropriate protective equipment was also available for customers. The pharmacy had a bin dedicated for disposal of these items when exiting the consultation room. Hand sanitiser gel was also available to all people  entering and leaving the consultation room.

What difference this made to patients

The pharmacy’s hygiene measures mean that people can access a range of pharmacy services, including private consultations. And people are provided with reassurance that the pharmacy is taking necessary steps to reduce the spread of COVID-19.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications