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Pharmacy inspections

Inspection reports and learning from inspections

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Staff communication updates and training related to COVID-19

Pharmacy type


Pharmacy context


Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is using different methods to communicate with its team members during the COVID-19 pandemic which are proving to be effective. This includes sharing information about what to do if a pharmacy team member becomes infected with COVID-19.

How the pharmacy did this

The pharmacy was holding regular management team meetings to discuss changes both in the pharmacy’s policies and government policies. It had produced guides for managers. These included FAQ documents, external resources, absence reporting and the homeworking policy. Key team members had subscribed to relevant authoritative news feeds for rapid updates. The pharmacy had also produced a shared document to capture questions from team members and the answers provided by the management team. So, there was a knowledge base for all team members.

The manager’s guidance included how to assess team members who may have symptoms of COVID-19 and what do next. The pharmacy had separated team shifts. So, team members on adjacent shifts did not come into close contact with each other. The pharmacy team members cleaned and disinfected key areas between shifts. And the pharmacy had added a hygiene advice message to every team member’s computer login screen.

The pharmacy had digital thermometers to check staff for fever symptoms. It had identified it could also use its CCTV to check team members movements if a case was confirmed, for cleaning and contact tracing. The pharmacy was keeping a case log for rapid visibility of cases of infection and isolation within the business.

What difference this made to patients

The pharmacy is able to continue providing its services safely and efficiently. And it has processes in place to support the delivery of its services should there be an increased absence due to self-isolation requirements.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications