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Pharmacy inspections

Inspection reports and learning from inspections

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Providing people with ways to clean the equipment they use when accessing pharmacy services

Pharmacy type

Community

Pharmacy context

​Independently owned pharmacy in the centre of Southall.

Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is maintaining good hygiene standards by ensuring that items in frequent use by many different people are kept clean. They are doing this to reduce the risk of spreading COVID-19 via the people using them.

How the pharmacy did this

The pharmacy had made hand sanitiser available at the pharmacy entrance, at the medicines counter and at other commonly used locations around the pharmacy. It had also made individually sealed alcohol wipes available at the medicine counter. Team members were using the wipes to regularly wipe down equipment. But the wipes could also be used by people visiting the pharmacy. This meant people could wipe down the payment card machine and the shared pen, before and after they used them. There was a bin close by for people to dispose of the wipes once used. Team members were on hand to encourage people to use the hand sanitiser and wipes.

What difference this made to patients

People have the reassurance the pharmacy’s equipment is clean when they use it. Keeping equipment clean in this way helps protect people from picking up or passing on the virus.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications