Pharmacy type
Community
Pharmacy context
COVID-19
Relevant standards
- 1.8 - Children and vulnerable adults are safeguarded
Why this is notable practice
The pharmacy is working with a local charity to provide telephone support and food packs to people in need during the COVID-19 pandemic.
How the pharmacy did this
The pharmacy was prominently advertising the charity’s Coronavirus ‘emergency food support line’ by displaying posters in the pharmacy windows. It had set up a dedicated phone line which people could call for support. The dedicated support line meant that pharmacy team members providing frontline services were not disturbed. And could control their working environment safely. The pharmacy was working closely with the charity to support the elderly or people that were self-isolating. They did this by offering to deliver a pre-packed food package alongside their medicine delivery. The food packs contained basics such as biscuits, pasta, porridge and noodles. The pharmacy had facilitated the delivery of packs both locally and up to 140 miles away.
What difference this made to patients
Vulnerable people and those in self-isolation struggling to obtain food can call the pharmacy’s support line to get help.
Highlighted standards
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: