- 2.4 - There is a culture of openness, honesty and learning
Why this is notable practice
Team members have regular opportunities to discuss the events of the week. They share learning relating to what has gone well. And they discuss what needs to change when things have not gone so well. The meetings have increased resilience within the team. This process of debrief and discussion has helped team members with their mental and emotional well-being.
How the pharmacy did this
Pharmacy team members had engaged in a short 'board meeting' every Friday after work to debrief and discuss any issues. The pharmacist had identified some topics that needed discussing each week. And had encouraged other team members to discuss their experiences of the week in an open and honest way. This meant that ideas were shared, and issues resolved for the following week. The team had also been able to celebrate what went well and share positive outcomes.
What difference this made to patients
Regular meetings improve continuity and communication within the team. And this ensures that people get the best outcomes. The meetings also help the team’s mental and emotional well-being. This approach increases team resilience and effectiveness when managing day-to-day tasks.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: