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Pharmacy inspections

Inspection reports and learning from inspections

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Working with volunteer groups during the Covid-19 pandemnic

Pharmacy type

Community

Pharmacy context

​COVID-19

Relevant standards

  • 2.1 - There are enough staff, suitably qualified and skilled, for the safe and effective provision of the pharmacy services provided

Why this is notable practice

The pharmacy is working with volunteer groups to support people with access to their medicine during the Covid-19 pandemic.

How the pharmacy did this

The pharmacy had recognised it did not have the internal staffing capacity to manage the volume of requests it was receiving for medicine to be delivered during the Covid-19 pandemic. To support people with timely access to their medicines it had had liaised with some local volunteer groups with a view to support the increased demand its was seeing for its medication delivery service. It held a list of the volunteer groups in the pharmacy. And it provided details of a relevant local group to people when they contacted the pharmacy to ask if it could deliver their medicine. This helped the pharmacy ensure the patients provided consent to receiving their medicine through the volunteer groups.

What difference this made to patients

People receive their medicine without having to leave their own home. This reduces the need for people to visit the pharmacy in person. It supports people who are self-isolating by ensuring they receive their medicine as normal.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications