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Pharmacy inspections

Inspection reports and learning from inspections

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Changing the layout of the consultation room to prepare for the flu vaccination service

Pharmacy type


Pharmacy context


Relevant standards

  • 4.1 - The pharmacy services provided are accessible to patients and the public

Why this is notable practice

The pharmacy has appropriate measures in place to safely manage the risks associated with delivering a flu vaccination service during the COVID-19 pandemic.

How the pharmacy did this

Flu vaccination information sent from the pharmacy's head office had encouraged pharmacists as much as possible to avoid close face-to-face contact during the service.

The pharmacist had wanted to carry out the pre-vaccination consultation and counselling in person so they had placed an extra chair at the opposite end of the consultation room for people to sit on. The pharmacist then completed the online questionnaire and provided information about the service. They also gave assurance and after-care advice. The pharmacist then asked them to move to another chair so that they faced away from her whilst she administered the vaccination.

The pharmacist used hand sanitiser after using the computer and before administering the vaccination. The computer keyboard was covered with a wipe-clean plastic covering so that it was easier to clean.

People booked their appointments for the service online. The booking process captured their personal details to minimise the amount of time spent in the consultation room. The time allocated for each flu vaccination had been increased from previous years to allow for the consultation room to be cleaned between people. The pharmacy team made a record of the cleaning completed and a deep clean was carried out at the end of the day.

What difference this made to patients

People have access to the flu vaccination service, and it is delivered in private in a safe environment that makes the person and pharmacist feel comfortable.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications