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Pharmacy inspections

Inspection reports and learning from inspections

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Newline Pharmacy (9010517)

Inspection outcome: Standards not all met

Last inspection: 21/11/2023

Improvement action plan


Pharmacy context

This is a busy pharmacy in the village of Stakeford in Northumberland. Its main activities are dispensing NHS prescriptions and providing some people with medicines in multi-compartment compliance packs to help them take their medicine correctly. It provides services such as the NHS urinary tract infection treatment service and a substance misuse service. It delivers medicines to people in their homes. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures that help guide team members to work safely and effectively. And it mostly keeps the records it must by law. Team members discuss and record errors so they can learn from them to help reduce the risk of a recurrence. They understand their responsibilities to keep people's personal information secure and they know how to safeguard vulnerable adults and children.  

Principle 2. Staff

Standards met

The pharmacy has suitably skilled team members to provide its services. And overall, they manage to complete the workload. Team members complete some ongoing training and receive opportunities to develop their learning. They ask suitable questions to help people with their healthcare needs and feel comfortable raising concerns. 

Principle 3. Premises

Standards not all met

The pharmacy is excessively cluttered in some areas and this creates a risk of errors. It has suitable rooms where people can have private conversations with team members. 

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services accessible for people. And it generally manages them well. It mostly stores its medicines as it should. But team members do not record the temperature of the fridge to help provide reassurance that it is working properly. 

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has suitable equipment to provide its services. Team members use the equipment in a way that protects people’s private information.

Pharmacy details

Dereham Terrace

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.