Newline Pharmacy (9010517)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help team members manage risk and provide services safely. Team members record mistakes made during the dispensing process to learn from them. And they make changes to help prevent the same mistake from happening again. They mostly keep the records required by law and they keep people’s private information secure. They respond effectively to concerns for the welfare of vulnerable adults and children.

Principle 2. Staff

The pharmacy has enough suitably qualified and team members in training to deliver its services safely. It supports its team members in training. Team members complete training to ensure their skills and knowledge are developed. They give appropriate advice when assisting people with their healthcare needs.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services it provides. It has appropriate facilities where people can have private conversations with team members.

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services well. Team members provide people with the relevant information to take their medicines safely. They obtain medicines from recognised sources and complete checks on medicines to ensure they remain fit for supply. They respond appropriately to alerts about the safety of medicines.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment to provide its service. Team members use the equipment in a way that protects people’s private information.