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Pharmacy inspections

Inspection reports and learning from inspections

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Jhoots Pharmacy (1102644)

Inspection outcome: Standards not all met

Last inspection: 27/11/2023

Improvement action plan

 

Pharmacy context

This community pharmacy is located inside a busy health and social care centre in Brierley Hill, West Midlands. The pharmacy is open extended hours over seven days. It dispenses prescriptions and sells over the counter medicines. The pharmacy also provides other services including a local minor ailments scheme, blood pressure testing and flu’ vaccinations. A substance misuse service is also available.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy identifies and manages risks adequately. It keeps people’s private information safe, and keeps most of the records that are needed by law, but it does not have records of unlicensed specials it supplies. So, the pharmacy may not always be able to explain what has happened in the event of a query. Pharmacy team members record their mistakes to help them learn and improve and understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage the current dispensing workload. And its team members feel comfortable raising concerns and providing feedback. But there is a lack of structured learning and development, so team members do not progress on training courses as expected and the pharmacy cannot always show how team members keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy provides a suitable space for the provision of healthcare services. There is enough room for the dispensing workload. And several consultation rooms are available to allow people to speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible and suitably managed so that people receive appropriate care. But it does not routinely identify prescriptions for high-risk medicines, so team members may miss some opportunities to provide additional counselling. The pharmacy gets its medicines from licensed wholesalers. Team members complete some checks to help make sure that medicines are fit for supply. But they do not always record these checks, so the pharmacy may not always be able to show that it stores and manages it medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it provides. Team members use the equipment in a way that protects people’s privacy.

Pharmacy details

Brierley Hill Health & Social Care Ctre
Off Little Cottage Street
BRIERLEY HILL
DY51RG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.