Jade Pharmacy (Heston Road) (1034943)

Pharmacy context

This is a community pharmacy in a residential area of Hounslow. The pharmacy provides a range of services including dispensing prescriptions. And supplying medicines in multi-compartment compliance packs for people living at home who need them. It has a selection of over-the counter medicines and other pharmacy related products for sale. It provides a core range of other services, including flu vaccination and travel vaccination services. And the NHS Pharmacy First service.

​This was a reinspection following an inspection in May 2024 where the pharmacy did not meet Standards 1.1, 1.2, 1.4, 1.6 and 4.3. This reinspection focused on those standards which had previously not been met. Other standards were also inspected in light of what the inspector observed during the inspection. This inspection found that, in general, the pharmacy had responded to the action plan issued by the GPhC in June 2024. Since then, it had been discussing, recording and reviewing the mistakes it made more regularly. And team members could describe the follow up actions they had taken to reduce the chance of repeating a mistake. Team members had also reviewed their record keeping, to ensure that records were all kept in the way the law required. And they had improved the way they managed medicines by ensuring that they stored them properly. They had also improved the way they monitored storage conditions for medicines to ensure that they were kept within the correct temperature range. And to ensure that they were stored as they should be by law. But while significant improvements had been made, there was scope for the pharmacy to review its procedures further, to ensure they are robust.