Pharmacy context
This is a community pharmacy in a residential area of Hounslow. The pharmacy provides a range of services including dispensing prescriptions. And supplying medicines in multi-compartment compliance packs for people living at home who need them. It has a selection of over-the counter medicines and other pharmacy related products for sale. It provides a core range of other services, including a medicines delivery service for people who need it and a travel vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy does not do enough to identify and manage the risks associated with all its services. It has written procedures in place to help ensure that its team members work safely. But it does not ensure that its team members understand and follow them properly. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information suitably.
Principle 2. Staff
In general, the pharmacy adequately trains its team members for the tasks they carry out. The pharmacy team generally manages its workload safely and effectively. And team members adequately support one another. In general, they are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's service. But it does not do enough to ensure that all its team members follow the appropriate procedures to necessary for the safe and effective delivery of services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are bright and well lit. And they are generally tidy, and organised. They are also mostly clean and secure. But some areas of the pharmacy are untidy.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. The pharmacy gets its medicines and medical devices from appropriate sources. And it generally stores its medicines properly. It makes the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use. And to protect people’s health and wellbeing. But it does not do enough to ensure that it gives people all the information they need to help them take their medicines properly. And it does not fully comply with proper procedures for all of its services.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.