Jade Pharmacy (Heston Road) (1034943) - Improvement action plan

The pharmacy does not take appropriate action to identify and manage the risks associated with all its services.

Action to be sent daily to group communications chat group at close of play:
• Copies of individual near miss records for each team member
• Picture of all work benches in the dispensary showing NO medication boxes on the work bench. All medication must be put away on the corresponding shelves by the end of the day.
• Pictures of all dispensary shelves showing the shelves are tidy and organised. All split packs must be clearly marked, and the RP must ensure that the medication in there belongs to that pack only.
• Picture of counter bench – must ensure that no patient identifiable data is visible, and that no Rx’s should be on the counter bench at any time.
• Pictures of pharmacy to show that the pharmacy is clean, tidy and organised.
• Picture of Dispensary floor must be clear of all medication and medication totes.
• Screenshot of fridge temperature log.
• Keys to be kept securely as per agreed process.
• Pictures of measures and counting triangles, all sinks in premises.
• Picture of Expiry date checking log, must be done daily.

The pharmacy does not adequately respond to previous feedback from the GPhC.

Pharmacy team together with SI have prepared detailed action plan which discusses how previous feedback from the GPhC will be implemented and maintained.

The pharmacy routinely places its medicines for dispensing in inappropriate packaging. And it does not make sufficient checks to ensure they are appropriate for supply. And to protect people's health and wellbeing.

Actions to be sent daily on team communications chat group at close of play:
• Picture of all work benches in the dispensary showing NO medication boxes on the work bench. All medication must be put away on the corresponding shelves by the end of the day.

Conduct a thorough review of all controlled registers to ensure that all entries are accurate and up to date.