Pharmacy context
This is a distance selling
pharmacy located on an industrial estate in Bracknell. People cannot visit the
pharmacy in person, and it delivers medicines using a recognised courier. It has an NHS
distance selling contract, but this accounts for a very small part of the
business. Most of the pharmacy's activity is through its online service
operated via dailychemist.com. People can buy a range of over-the-counter (OTC)
medicines and health products through the website, and there is an online
private prescribing service. People can use the online prescribing service to
obtain medicines to treat a range of conditions, including erectile
dysfunction, asthma, and weight management. The pharmacy works with prescribers
based in Spain. This means the prescribing service is not monitored by a UK
healthcare regulator. There are ongoing conditions in place preventing the
pharmacy from selling codeine linctus and some medicines which contain
promethazine.
Inspection summary findings
Principle 1. Governance
The pharmacy's computer system is set up in such a way that the pharmacy team do not have access to relevant records of online orders and supporting information. This means that the pharmacy cannot effectively demonstrate how it manages risks or monitors its services in keeping with its policies and procedures to help make sure services are provided in a safe and effective manner. The pharmacy has some systems in place to keep people's information safe and it checks their identity when they request to purchase medicines.
Principle 2. Staff
The pharmacist relies heavily on checks and assurances being carried out by other team members who are not directly under their supervision. So they are not always able to verify that tasks have been properly completed. And the pharmacy does not always act on feedback provided by the pharmacist. This means the pharmacist does not always have appropriate professional control and is able to provide assurance that the services are operating effectively. The pharmacy generally has enough team members for its workload.
Principle 3. Premises
The pharmacy's main website does not always contain accurate descriptions about the medicines it supplies, which could be misleading for people using the pharmacy's services. The premises are generally suitable for the services provided.
Principle 4. Services, including medicines management
The pharmacy cannot provide assurance that its online service always operates effectively and supplies medicines safely. The responsible pharmacist does not have access to all of the pharmacy’s records about medicines that it has supplied. This means they are not always able to make appropriate checks to make sure the medicines it supplies are being used safely. Generally the pharmacy stores and manages its medicines appropriately to make sure they are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment it needs for the services it provides. And the equipment is used in a way that protects people's privacy.
Pharmacy details
Unit 4 Acorn House
Longshot Industrial Estate
Longshot Lane
BRACKNELL
RG121RL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.
Inspection History
- May 2023 - View inspection report (PDF )
- May 2023 - Improvement action plan
- June 2022 - View inspection report (PDF )
- June 2022 - Improvement action plan
- November 2020 - View inspection report (PDF )
- November 2020 - Improvement action plan
- January 2020 - View inspection report (PDF )
- January 2020 - Improvement action plan