| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.6 | The pharmacy uses unreliable record keeping systems which means records are not always accessible. |
IT team to create a solution where the prescription log records are independent of the Patient Medication Record (PMR) system. This should mean that in case maintenance is required on the PMR, there should be no impact on the prescription log as it will be stored in an independent service on its own. No IT updates that would impede accessibility to records will be permitted during normal working hours until the independent prescription log record has been created. |
20/10/2023 | 31/10/2023 |
| 3.1 | The pharmacy's website which hosts the prescribing service, includes a medicine for weight loss which is not licenced for this indication. This is against regulatory guidance on the promotion of prescription only medicines outside the terms of their licence. And the website included reference to discounts which promoted specific prescription only medicines. |
1) References to Ozempic and Rybelsus for weight loss on the treatment page to be removed and will only be visible once a consultation has been completed as per the MHRA Blue Guide and our communication with the MHRA. The web designer has already created a scope of work and work has begun to implement as soon as possible. |
24/08/2023 | 11/09/2023 |
| 4.2 | The pharmacy relied on information provided by people in an online questionnaire when prescribing medicines for weight loss. And it did not verify the information provided, such as weight and height. This meant people would be able to obtain medicines that were unsuitable for them if they provided inaccurate information. |
1) Update questionnaire to create a unique and comprehensive consultation journey to capture comprehensive information about patient health, history, current and past medication, their lifestyle and so on. This information that can be reused during consultation, compared and verified during multiple touch-points with the patient and their data throughout their weight loss journey. The pharmacy will confirm body weight and height during follow up consultations to re-verify the information and ask the patient the length of time they have been on the same or other weight loss treatments and how much weight they have lost during that period. |
20/10/2023 | 31/10/2023 |
Pharmacy inspections
Inspection reports and learning from inspections