Pharmacy context
This is a community pharmacy on a busy road in London. It offers a range of private services including prescribing and skincare and beauty products. It also dispenses private prescriptions. It does not provide NHS services. Most of the people using the pharmacy are visiting the UK from overseas and come into the pharmacy in person. The pharmacy no longer sends any medicines abroad.
Inspection summary findings
Principle 1. Governance
The pharmacy cannot sufficiently demonstrate that it has appropriately considered the risks associated with its prescribing service. For example, it has not undertaken a risk assessment for this service. Or appropriately considered the risks of prescribing for long-term conditions without informing people's regular prescriber. It does not monitor the safety and quality of its prescribing service, for example by undertaking regular clinical audits. It does not always make appropriate consultation records for its prescribing service, so it is harder for the pharmacy to show why some prescriptions were issued. However, the pharmacy generally keeps its other records in line with requirements. And people can provide feedback or raise concerns. Team members protect people's personal information well. And they know how to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services, and they do the right training for their roles. They feel comfortable about making suggestions or raising concerns. And they can take professional decisions to help keep people safe.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and they are kept secure. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. And on the whole, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable sources and largely stores them properly. Staff take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. It uses its equipment in a way which helps protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.