Inspection outcome: Standards met
Last inspection: 13/05/2024
Pharmacy context
This is a community pharmacy located on a busy local high street in West London. The pharmacy does not provide NHS services. It dispenses private prescriptions generated by external prescribers as well as a pharmacist independent prescriber (PIP). It also provides multi-compartment compliance packs to a few individuals who require help managing their medicines. This was a reinspection of
the pharmacy following on from an inspection where it had failed some Standards
and completed an action plan.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services. The pharmacy keeps the records it needs to by law and has procedures in place to learn from mistakes. And the pharmacy team has received training to help protect the welfare of vulnerable people. Since the last inspection, the pharmacy has made sustained improvements. It has introduced a new system to help make sure that the appropriate information is documented for its prescribing service. And it completes risk assessments and audits to ensure that its services are provided safely.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members work in a supportive environment and are provided with some ongoing training. But they do not always have time set aside to do it. This may mean they do not always have opportunities to keep their skills and knowledge up to date
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member.
Principle 4. Services, including medicines management
The pharmacy has organised processes in place and people can access its services. It has introduced a new system to make sure that the appropriate information is documented for its prescribing service. It obtains its medicines from reputable sources and stores as well as manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |
Inspection History
- September 2023 - View inspection report (PDF 116.7KB)
- September 2023 - Improvement action plan
- May 2021 - View inspection report (PDF 123.2KB)
- May 2021 - Improvement action plan
- February 2020 - View inspection report (PDF 125.4KB)
- February 2020 - Improvement action plan
- May 2019 - View inspection report (PDF 117.5KB)
- May 2019 - Improvement action plan