| 25/03/2020 |
Proactively working with another pharmacy to provide access to pharmacy services during the COVID-19 pandemic. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.1 |
The pharmacy is working with another local pharmacy to help co-ordinate the availability of its services and opening hours during the Covid-19 pandemic. |
Details
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| 25/03/2020 |
Working with volunteer groups during the Covid-19 pandemnic |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.1 |
The pharmacy is working with volunteer groups to support people with access to their medicine during the Covid-19 pandemic. |
Details
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| 26/03/2020 |
Daily communication briefing relating to COVID-19 |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.4 |
The superintendent pharmacist had identified a risk that not all pharmacy team members were able to keep up to date with the amount of information being received in relation to Covid-19. |
Details
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| 26/03/2020 |
Review of people receiving their medicines in multi-compartment compliance packs during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has reviewed its services. And it has completed an assessment of the risks associated with the supply of medicines in multi-compartment compliance packs during the Covid-19 pandemic. |
Details
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| 27/03/2020 |
Continual review of the pharmacy's business continuity plan |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has a live business continuity plan in place which is updated daily by the superintendent pharmacist. It is supporting its committed workforce by easing the pressure through new ways of working. |
Details
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| 27/03/2020 |
Installation of protective screens during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has identified physical steps it can take to support its team members delivering frontline pharmacy services to the public during the Covid-19 pandemic. It has done this by installing plastic screens between all staff and public areas. |
Details
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| 27/03/2020 |
Providing key information through the pharmacy's telephone answer phone. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has changed its outgoing answerphone message to provide key information to people during the covid-19 pandemic. The information provided on the message includes changes to opening times, changes to the services it is providing and information relating to stock issues. |
Details
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| 27/03/2020 |
Using equipment to support social distance during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
In response to the Covid-19 outbreak the pharmacy has seen a large increase in the number of people requiring access to pharmacy services. But given its location in a supermarket it is unable to control the number of people accessing the pharmacy at any given time. In response to this it is using temporary equipment to enforce social distancing at and around the healthcare counter. |
Details
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| 27/03/2020 |
Posting key information and updates on social media during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
In response to the Covid-19 outbreak the pharmacy has seen an increase in the number of queries it receives from patients on the telephone and when people come into the pharmacy. The pharmacy team wants to be able to use their time in the most productive way possible so wants to communicate with people in the local community efficiently. |
Details
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| 27/03/2020 |
Review of homecare medicine delivery service during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
This homecare pharmacy has reassessed its delivery process in response to the COVID-19 pandemic. It has put in place suitable processes to ensure continuity of medicine supply to people receiving homecare medicine services. |
Details
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| 27/03/2020 |
Pharmacy team members extending a helping hand to vulnerable people during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.8 |
In response to the Covid-19 outbreak the pharmacy has identified a novel way to support the most vulnerable people in their local community, who are likely to be in the government’s shielding programme. And who do not have friends and family to help. |
Details
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| 27/03/2020 |
Delivery of medicines to people living in a rural community |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy has reviewed and improved its arrangements for delivering medicines to vulnerable patients during the Covid-19 pandemic. |
Details
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| 29/03/2020 |
Improved hygiene practices during the Covid-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy has put in additional processes to support good hygiene practices during the Covid-19 pandemic. It has established processes to ensure people who are self-isolating are identified. |
Details
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| 29/03/2020 |
Setting up a WhatsApp group between pharmacies |
Coronavirus (COVID-19) |
Principle 2. Staff |
2.4 |
The pharmacy is part of a WhatsApp group with membership consisting of all pharmacies within a small geographical area. The group allows pharmacies to work together and support each other. All the pharmacies within the group are sharing information with each other in a quick, easy and secure way. |
Details
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| 29/03/2020 |
Creating a 'virtual queue' to support vulnerable people getting their medicines |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
In response to the COVID-19 outbreak the pharmacy has seen a large increase in the number of prescriptions that are being dispensed. There are also long queues outside the pharmacy whilst people wait for their prescriptions. The pharmacy team have identified the need to protect people that are in the vulnerable group by reducing their need to queue for a prescription that has been sent to the pharmacy electronically. |
Details
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| 29/03/2020 |
Providing key information through the pharmacy's telephone answering machine |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is using its outgoing telephone answer machine message to provide information in a reassuring manner. The verbal message is spoken in a calming way. And it saves people having to wait to speak to a member of the team. |
Details
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| 29/03/2020 |
Individual risk assessements for people having their medicines delivered |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy is risk-assessing people who are already using its delivery service as well as new people who want deliveries. It is taking additional precautions when delivering medicines to people in flats where there is a communal entrance. |
Details
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| 29/03/2020 |
Reviewing the way pharmacy services are managed during the COVID-19 pandemic |
Coronavirus (COVID-19) |
Principle 1. Governance |
1.1 |
The pharmacy team is working to new hygiene and cleanliness standards in response to the COVID-19 pandemic. The pharmacy has considered the risks associated with providing its services during the pandemic and has processes in place to support it in continuing to deliver services efficiently and safely. |
Details
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| 29/03/2020 |
Offering a delivery to the pharmacy's car park service to support social distancing |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
The pharmacy is supporting people that are required to follow social distancing guidance during the COVID-19 pandemic. The pharmacy team is prioritising the home delivery service so that it is available for people that cannot leave their house and who don't have anyone that can collect their prescription for them. |
Details
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| 31/03/2020 |
Working with voluntary organisations to provide a medication delivery service. |
Coronavirus (COVID-19) |
Principle 4. Services, including medicines management |
4.2 |
There is an increase in requests for home deliveries due to the COVID-19 pandemic and the pharmacy team have identified a suitable external provider that can make deliveries on their behalf and increase the capacity of the home delivery service. |
Details
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