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Pharmacy inspections

Inspection reports and learning from inspections

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Individual risk assessements for people having their medicines delivered

Pharmacy type

Community

Pharmacy context

​COVID-19

Relevant standards

  • 1.1 - The risks associated with providing pharmacy services are identified and managed

Why this is notable practice

The pharmacy is risk-assessing people who are already using its delivery service as well as new people who want deliveries. It is taking additional precautions when delivering medicines to people in flats where there is a communal entrance.

How the pharmacy did this

The pharmacy contacted each person to ask if they were self-isolating, had any symptoms, or if they were in an at-risk group. This was used to assess the priority of the delivery and to advise the driver if they needed to take any additional precautions. The driver had been issued with antiseptic wipes and hand gel in case there was a flat with a communal entrance. The driver was routinely knocking on people’s door and standing back until the door was answered.

What difference this made to patients

The assessment helps the pharmacy to prioritise the deliveries and to give information to the drivers about any additional precautions they may need to take. This in turn helps to keep people relying on the delivery service safe.

Highlighted standards

We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement:

  1. 1.1 Risk management
  2. 1.2 Reviewing and monitoring the safety of services
  3. 4.2 Safe and effective service delivery
  4. 4.3 Sourcing and safe, secure management of medicines and devices
  5. 2.2 Staff skills and qualifications