This is a busy community pharmacy located in a parade of local shops and services on the outskirts of a town centre. People using the pharmacy are from the local community. The pharmacy dispenses NHS prescriptions and provides some other NHS funded services.
- 4.2 - Pharmacy services are managed and delivered safely and effectively
Why this is notable practice
Multi-compartment compliance packs are dispensed off-site as the pharmacy has limited space within the dispensary.
How the pharmacy did this
The size of the premises was limiting the ability of the pharmacy team to provide an efficient multi-compartment compliance pack service and there was no scope to refit or extend the pharmacy. To resolve this issue, some of the workload was transferred one of the company’s larger branches which had a dispensing robot specifically for dispensing multi-compartment compliance packs. The company's SOPs were updated to reflect this, and pharmacy team members received training on the new procedures. A production schedule was created so team members understood their responsibilities in the process and how to send prescriptions to the hub to make sure they were back in time for onward supply to the patient.
What difference this made to patients
Dispensing workbenches are kept clear for day-to-day dispensing and the pharmacy team benefit from additional time for provision of other pharmacy services including offering people advice and counselling.
We have identified the standards most likely and least likely to be met in inspections, and highlighted examples of notable practice for each of these standards; to help everyone learn from others and to support continuous improvement: