Wilyman Chemist (1032275)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe. The pharmacy team members have introduced new ways of working to protect people against COVID-19 infection. The pharmacy generally keeps the records it needs to so it can show it supplies its medicines safely and legally. The pharmacy's team members understand their role in protecting vulnerable people. And they keep people's private information safe. But they do not record all their mistakes, so they may miss opportunities to learn and prevent the same errors happening again. The pharmacy has written procedures which tell staff how to work safely. And some of these are not available at the pharmacy so staff may not be following the correct procedure.

Principle 2. Staff

The ​pharmacy has enough suitably qualified staff to safely provide its services. The pharmacy's team members work well together and are comfortable about providing feedback to the pharmacist. They are involved in improving the pharmacy’s services.

Principle 3. Premises

Principle 4. Services, including medicines management

People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources to protect people from harm. Team members know what to do if any medicines or devices need to be returned to the suppliers. They give advice to people about where they can get other support. The pharmacy team does not always make a record when checking that medicines are safe for people to take. So it may not be able to show it gives appropriate advice to help protect patient safety. The pharmacy does not always keep adequate records to show it keeps some of its medicines in conditions which are suitable.​

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.