Inspection outcome: Standards met
Last inspection: 27/04/2021
Pharmacy context
The pharmacy is in a parade of businesses in a residential area. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery and Pharmacy Collect Service (supply of lateral flow tests). The inspection took place during the COVID-19 pandemic. All aspects of the pharmacy were not inspected.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe. The pharmacy team members have introduced new ways of working to protect people against COVID-19 infection. The pharmacy generally keeps the records it needs to so it can show it supplies its medicines safely and legally. The pharmacy's team members understand their role in protecting vulnerable people. And they keep people's private information safe. But they do not record all their mistakes, so they may miss opportunities to learn and prevent the same errors happening again. The pharmacy has written procedures which tell staff how to work safely. And some of these are not available at the pharmacy so staff may not be following the correct procedure.
Principle 2. Staff
The pharmacy has enough suitably qualified staff to safely provide its services. The pharmacy's team members work well together and are comfortable about providing feedback to the pharmacist. They are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy's premises are generally secure, clean and suitable for the provision of its services. Team members have introduced additional cleaning measures and equipment to help protect people from COVID-19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.
Principle 4. Services, including medicines management
People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources to protect people from harm. Team members know what to do if any medicines or devices need to be returned to the suppliers. They give advice to people about where they can get other support. The pharmacy team does not always make a record when checking that medicines are safe for people to take. So it may not be able to show it gives appropriate advice to help protect patient safety. The pharmacy does not always keep adequate records to show it keeps some of its medicines in conditions which are suitable.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |