Inspection outcome: Standards met
Last inspection: 12/01/2024
Pharmacy context
This NHS community pharmacy is set next to a convenience store in a residential area of Camberley. The pharmacy is part of a chain of pharmacies. It opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides a substance misuse treatment service. It supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. And people can visit the pharmacy to get their coronavirus booster, flu jab or travel vaccination, or have their blood pressure checked. The pharmacy supplies prescription medicines to people living in the United Kingdom (UK) or overseas through the company’s website - www.pharmacyplanet.com. Pharmacist independent prescribers (PIPs) prescribe these medicines at a distance for a range of long-term conditions, such as asthma and diabetes. And they prescribe treatments for weight loss, men’s health, women’s health and sexual health. The inspection was undertaken over two days on 12 and 29 January 2024.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages its risks including those associated with its prescribing service. And it has written instructions to help its team and its prescribers work safely. The pharmacy reviews and monitors its prescribing service. And it logs the actions it takes following these audits. The pharmacy generally has the records it needs to by law. And it keeps appropriate records for its prescribing service. The pharmacy has insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy review the mistakes they make and learn from them to try to stop the same sort of things happening again. They know what they can and can’t do, what they’re responsible for and when they would seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough people in its team to deliver its services safely and effectively. Members of the pharmacy team usually do the right training for their roles. They work well together and make appropriate decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate environment to deliver it services from. Its website meets GPhC guidance. Its premises are clean and secure. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy usually completes all the necessary checks to deliver its prescribing service safely. It provides services that people can access easily. And its working practices are generally safe and effective. The pharmacy keeps appropriate records for its vaccination service to show that it has given the right vaccine to the right person. It delivers prescription medicines to people’s homes. And it keeps a log to show that it has delivered the right medicine to the right person. The pharmacy gets its medicines from reputable sources. And it largely stores them appropriately and securely. Members of the pharmacy team are friendly and helpful. They dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s personal information is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |