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Pharmacy inspections

Inspection reports and learning from inspections

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Touchwood Pharmacy (9010288)

Inspection outcome: Standards met

Last inspection: 11/02/2020

Pharmacy context

A community pharmacy set next to a convenience store in a residential area of Camberley. The pharmacy opens six days a week. And most people who use it live close by. The pharmacy sells a range of over-the-counter medicines and some health and beauty products. It dispenses NHS and private prescriptions. It provides multi-compartment compliance packs (compliance packs) to help people take their medicines. And it delivers medicines to people who can’t attend its premises in person. The pharmacy provides winter influenza (flu), and travel, vaccinations. And it offers a needle exchange service and substance misuse treatments. The pharmacy can also supply a range of medicines without a prescription, such as, medicines to relieve pain and reduce inflammation, malaria prevention medicines, men’s health treatments, the morning-after pill, sore throat and ear treatments, and salbutamol inhalers, through its paid-for patient group directions (PGDs).

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. And they try to stop mistakes happening. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Standards met

The pharmacy has just enough team members to deliver safe and effective care. Members of the pharmacy team are undergoing training for the jobs they do. They work well together and make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services people can access. Its working practices are generally safe and effective. It offers vaccinations and keeps records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team are helpful. They generally dispose of people’s waste medicines properly. And they mostly carry out the checks they need to. So, people get medicines or devices which are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. Its team makes sure the equipment it uses is clean.

Pharmacy details

199 Upper College Ride
Camberley
GU154HE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards